This article examines the process of implementing an automated patient satisfaction survey within a busy specialty practice and outlines the recommendations for making the most of the data collected.

This article discusses Lean Six Sigma and patient flow efficiency as ways large medical groups and small physician practices can enhance their clinic throughput and increase patient satisfaction.

This article, the first of two parts, presents the ingredients of the “almost perfect” medical practice.

In this article, we discuss determining the outcomes of care to complete the value calculation.

An estimated $100 to 300 billion in the United States healthcare system has been attributed to patient nonadherence. Physicians need to change their approach to help their patients understand why healthcare costs are rising and what the patients can ...

What are the psychological impacts on health care workers forced to respond to mass-casualty events?

What can physician leaders do to combat self-inflected cyber security threats in their healthcare organizations?

Physician leader Dr. Rebecca Parker says health care specialists have a big role in the fight against opioid abuse.

Learn how to use current-state process flow maps to begin healthcare quality-improvement projects and identify costly workflow problems.

Read suggestions about building patient-care teams and ways to overcome individual perspectives that can interfere with the mission.

Physician leaders with medical groups can learn a comprehensive management approaches for assessing performance to uncover improvement opportunities.

China and other international partners offer collaboration opportunities for U.S. healthcare leaders. Learn the benefits and due diligence required.