July/August 2018

In this article, we discuss determining the outcomes of care to complete the value calculation.

With patience and perseverance, as well as a strong team effort, the strategic plan can be the beginning of improved and predictable results for the business.

This article, the first of two parts, presents the ingredients of the “almost perfect” medical practice.

This article examines the process of implementing an automated patient satisfaction survey within a busy specialty practice and outlines the recommendations for making the most of the data collected.

Employee patience is an essential component of excellent customer service in the medical practice. This article explores the lifestyle choices employees can make either to support or thwart their patience.

This article discusses steps you can take to avoid HIPAA and customer service disasters, discourage embezzlement and fraud, and improve your front desk collections.

Successful managers—the ones at the helms of the best-run practices—consistently make sure that they apply the same resources and efforts to “boring, burdensome basic” tasks as they spend on their favorites.

An estimated $100 to 300 billion in the United States healthcare system has been attributed to patient nonadherence. Physicians need to change their approach to help their patients understand why healthcare costs are rising and what the patients can ...

This article aims to create oral health awareness, explain how oral health issues have a catastrophic impact on the general health of elderly people, and stress the advantages of early assessments of oral health in the primary care setting.

This article provides a model medical practices can implement that is based on strategies applied in the world of professional sports to create championship performance on the athletic field. It offers a framework medical practice managers can use to...

Delaying planning for the unexpected, via life insurance, can result in expensive and unintended tragic consequences.

This article discusses key components in handling calls to secure new patients and keep the existing patients coming back to your practice time and time again.

This article explains the two types of networking, tells you how to make the right connections and how to consistently add people to your network, and offers a suggested list of questions to use when meeting with individuals who could potentially end...

This article discusses Lean Six Sigma and patient flow efficiency as ways large medical groups and small physician practices can enhance their clinic throughput and increase patient satisfaction.