Effective leaders rely on advisors: role models, mentors, coaches, and sponsors, plus champions, advocates, supporters, and endorsers. Each plays a unique role.

Healthcare can learn from other industries, like hospitality and baseball, to improve patient experiences, loyalty, and service quality through shared principles.

Change can be scary, which can activate the brain’s fight or flight response. So how can senior leaders help calm that threat response when introducing change initiatives?

Effective project management in medical practices involves careful planning, cost estimation, task organization, and scheduling to ensure timely, budget-conscious completion.

This year, three major studies have examined the human behavioral side of AI. OpenAI’s usage report, Anthropic’s Economic Index, and the author’s own social listening research, each shed a different light on what we’re doing with generative AI. The p...

Healthcare Insights: Curated for HALM November/December 2025

The article examines medical tourism's growth, highlighting primary care's role in ensuring safety, coordinating care, evaluating providers, and managing follow-up.

Political and regulatory whiplash is forcing companies to rethink how they weather hostile environments. Beyond the familiar strategy of speaking out against policy or exiting business lines, strategic hibernation offers a way to preserve core capabi...

Every medical practice will face problems, complications, and, perhaps, even a crisis. These are part and parcel of our profession and cannot be avoided. These are the pitfalls and potholes that confront every practicing physician and medical practic...

Massachusetts promotes responsible gambling through its GameSense program, tackling addiction via education, regulations, and spending limits amid industry growth.

Delegation is not an uncommon challenge. Many leaders know that they should be delegating some of their tasks, but often struggle to identify meaningful tasks to delegate. Using a time log to track daily activities provides objective data that reveal...

New research shows how culture doesn’t fail because it’s forgotten; it fails because it’s misunderstood. It’s treated as branding, not behavior. As output, not infrastructure. And when that happens—even the most well-meaning efforts can erode the ver...