This quality improvement project identified waste by auditing and updating surgical instrumentation preference cards (SIPCs) for the three most common procedures at a multi-center academic health system.

How much value are your customers getting from your products? Net Promoter Scores are one tool to answer that question but the authors offer another: Customer Surplus Value. The idea, drawn from economics, is to ask customers how much money they’d ne...

The essence of success in a medical practice is the human connection between the patient and the practice. That human-to-human relationship should be something the patient notices, remembers, and tells others about while describing the positive inter...

Ransomware attacks on healthcare facilities are expected to continue, and every organization should consider itself a target.

Growing competition in the hospitality industry forced astute practitioners to discover and embrace better ways to reach, engage, and serve customers. This awareness led the most successful providers to develop comprehensive profiles of customers’ pr...

Even after a woman has obtained the CEO role, challenges remain with respect to differences in behaviors they experience.

In a business environment that requires companies to adapt on an almost continuous basis, burnout is a real risk for many companies. This article describes the four key steps companies embarking on transformation initiatives should take if they are t...

Podiatric medicine and surgery are thriving because of the continued evolution of education and training in podiatric medicine and surgery combined with the demand for services for lower extremity care.

Healthcare organizations commonly use mandatory online training modules to meet regulatory compliance and improve patient safety and quality of care. These well-intentioned efforts have increasingly burdened physicians and detracted from physician we...

The role of U.S. public boards in managing environmental, social, and governance (ESG) issues has significantly evolved over the past five years. Despite this progress, major gaps remain, particularly in climate change and worker welfare expertise. N...

Corey Conrath is service line medical director for Marshfield Clinic Health System in Eau Claire, Wisconsin. He describes here the importance of occupational health.

Improving the patient’s experience is not easy because it often requires a change in the overall culture of the healthcare organization.