Rather than try to follow a set of simple rules (“Don’t lie.” “Don’t cheat.”), leaders and managers seeking to be more ethical should focus on creating the most value for society.

In this SoundPractice podcast episode, Jimmy Y. Chung, MD, MBA, FACS, FABQAURP, CMRP, describes the lessons learned through the COVID-19 pandemic, efficiencies and costs savings that can be gained, and tactics for aligning with physicians for the saf...

The key elements of engagement range from simplistic and inexpensive, such as a smile, to staying connected to people you don’t even see.

The evolving NIL laws, rules, and policies are new and often complicated and the potential huge financial deals make infractions possible, as this case exposes.

Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue.

Leaders often struggle to come across as authentic. New research finds that one reason is they frequently choose to present their strengths and intentionally avoid disclosing their weaknesses.

As many healthcare organizations grapple with what a team-based approach means and how to successfully implement team-based clinical care, a variety of initiatives around the country and the world are aimed at moving the industry toward multi-profess...

As Montana grapples with a health care provider shortage, state lawmakers are trying to find ways to increase access to care.

Meet Elizabeth J. Warner, MD, FACP, CPE, a practitioner of operational excellence in healthcare settings for more than 20 years.

As we embark on another new year, a common question asked in many of these circles is, “What are the most important challenges facing healthcare?”

The good news is that as effective strategies to reduce burnout and job dissatisfaction are emerging, organizations can improve physicians’ work lives and improve retention.

I am often asked what is required to be a CMO. There isn’t a recipe or an algorithm. In fact, that shouldn’t even be the question. The real concern should be what it takes to be a great CMO.