Helen Meldrum is a seasoned educator and consultant. Before joining Bentley University as coordinator of the health sciences and Industry program, she was an associate professor of communication and psychology at the Massachusetts College of Pharmacy and Health Sciences. Meldrum has taught in graduate programs at Babson College, Northeastern University and the University of Rhode Island. Areas of expertise include interpersonal and group dynamics, medication adherence, customer service, psychology of adulthood, dealing with difficult people, mental health services, discussing treatment plans, communicating sensitive issues, conflict management and presentation skills. Meldrum has led many train-the-trainer programs in the United States, Canada, Europe and Israel.
Her articles, interviews, editorials and reviews have appeared in publications including USA Today, Wall Street Journal, and Journal of Therapeutic Communication. Her book Interpersonal Communication in Pharmaceutical Care (1994) has been widely adopted, and her text Provider-Patient Partnerships (2001) is co-written with Mary Hardy, MD. Her latest book is Characteristics of Compassion: Portraits of Exemplary Physicians (2010).
As a consultant, key clients have included Bayer, Humana, Cigna, Prudential, Harvard Vanguard, Fisher-Price and Pfizer. Meldrum has co-authored more than 20 media scripts for training health care professionals and has appeared as an expert commentator in several. Meldrum recently addressed the International Listening Association in Frankfurt, Germany. She is a member of several professional associations including the National Communication Association.