Craig Clapper

Craig Clapper
PE, CMQ/OE

Founding partner 
and Chief Knowledge Officer

Healthcare Performance Improvement

About Craig Clapper

Craig Clapper is a founding partner and the chief knowledge officer of Healthcare Performance Improvement (HPI). HPI is a consulting firm that specializes in improving human performance in complex systems using evidence-based methods from high reliability organizations.

Clapper has more than 25 years’ experience improving reliability in nuclear power, transportation, manufacturing and health care. He specializes in cause analysis, reliability improvement and safety culture improvements. Clapper has led safety culture transformation engagements for Duke Energy, U.S. Department of Energy, ABB, Westinghouse, Framatome ANP and Sentara Healthcare. He is now the lead consultant on several safety culture transformation engagements for health care systems.

Previously, Clapper was chief operating officer at HPI, chief operating officer at Performance Improvement International, systems engineering manager for Hope Creek Nuclear Generating Station and systems engineering manager for Palo Verde Nuclear Generation Station.

Areas of Expertise

  • Performance improvement
  • Health care management
  • Engineering
  • Change management
  • Strategic Planning
  • Risk management

Degrees

Bachelor of Science - Nuclear Engineering
Iowa State University

Certifications

  • Professional engineer license, mechanical engineering, state of Arizona
  • Certified manager of quality and organizational excellence, American Society for Quality (ASQ)