Most of us have experienced the misery of working for a boss who intimidates employees while charming superiors and customers. But it’s hard to figure out if you may be that kind of boss. You might think you are doing a good job, getting results by p...

Until fairly recently, the prevailing model for an organizational response to provider burnout has been to focus on individuals struggling with the condition. Unfortunately, one of the primary factors driving the escalating rates and intensity of bur...

Many medical practices mistakenly assume that because the role of healthcare providers in a specific setting remains relatively consistent across employers, they simply must find a candidate for the job who is certified, licensed, and capable of perf...

Sociological factors substantially influence how physicians relate to patients. Patients who display socially maladaptive traits and do not live up to the usual expectations of the doctor–patient relationship may be considered undesirable. Unfortunat...

There is pressure from all over—regulators, payers, the C-suite—to demonstrate that providers and practices are meeting their patients’ needs and expectations. “Patient engagement” is a buzzword on everybody’s lips, and patient portals are seen as a ...

Medical privacy and data security are essential components of medical practice. Criminal activity related to cyberdata and medical records is growing increasingly complex, because the information stored there provides the obtainer with potential fina...

IBM is in the process of patenting an algorithm that can supposedly predict when an employee will quit with 95 percent accuracy. This is significant in our candidate-driven market: There are now more job openings in the U.S. than there are unemployed...

Over the past 10 years, there have been squabbles over how best to collect injury data, over who has the power to require it, over who should pay for it, and over whether to make public damning findings and the names of those responsible for safety p...

Recognition and appreciation. For leaders who want their teams to thrive and organizations that want to create cultures of engagement, loyalty and high performance, it’s important to understand the distinction.

How often do we say, “I wish my staff members performed their jobs with more professionalism”?

Medical artificial intelligence can perform with expert-level accuracy and deliver cost-effective care at scale.

There’s no shortage of digital health offerings promising to enhance patient care and achieve aspects of the quadruple aim of enhancing the patient experience, improving population health, reducing costs and improving the work life of healthcare prov...