Every politician condemns the phenomenon of “surprise” medical bills. And yet, no one with authority in Washington has done much of anything about it.

The secret to selecting great leaders is to predict the future, not to reward the past. Avoid promoting entirely based on culture fit.

The data and analytics psychologists provide to healthcare organizations allow for smarter decisions, fewer costly mistakes, and better outcomes.

The COVID-19 pandemic has, in essence, turned the world upside-down. Healthcare in the United States and around the world will never be the same. At its core, this transformation applies to all aspects of clinical care, especially with the rapid adop...

Do you understand your EQ?  Emotional Quotient? Are you aware of your personal competencies and social competencies? 

Leaders in medical offices need to know what their team members think about them. The relationship between a team leader and a team member is described by mutual trust and agreement on the work tasks. Knowing what a team member feels about the leader...

Hiding bad news is virtually a reflex in most organizations, but thoughtful leaders recognize that speaking up early and truthfully is a vital strategy in a fast-moving crisis.

As a physician, it is especially important that your video presence conveys the same compassion, expertise, and reassurance that you would sitting in the same exam or meeting room. Here are six considerations.

So before announcing deep layoffs, we recommend that you consider these measures first.

Confronting rebellious resistance is difficult; however, attempting to deal with it by arguing with or pressuring the resisters invites failure. The key to success is to facilitate a discussion about the benefits of making a change.

The data and analytics psychologists provide to healthcare organizations allow for smarter decisions, fewer costly mistakes, and better outcomes.

Most of us have experienced the misery of working for a boss who intimidates employees while charming superiors and customers. But it’s hard to figure out if you may be that kind of boss. You might think you are doing a good job, getting results by p...