This article describes a practical framework for creating sustainability strategies that take into account both dimensions—markets and customer engagement. The model lays out the four key ways that legacy companies can nurture growth in their sustain...

In this article, the authors introduce four types of brand flagship platforms: platform as instrument, as guide, as canvas, and as companion. They describe the relationship style, risks, and opportunities associated with each one.

We all appreciate five-star service. What does that mean with regard to healthcare providers? How can physician leaders ensure their patients receive five-star service?

The physician leader in the healthcare supply chain can drive value in the system by balancing costs with outcomes, quality, transformation, and the clinical mission.

This article discusses the management of leads or potential patients who have not made a commitment to join the practice and how to convert those potential patients to paying patients.

No one wants to experience a crisis, yet if you must go through a disaster, it is critical to learn from it.

This 100th episode of SoundPractice is a roundup of interview excerpts with national and international leaders and includes expert commentary from Peter Angood, MD, president and CEO of the American Association for Physician Leadership.

Companies around the world have been increasingly adopting pay transparency policies and practices as a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust. Pay transparency can help compa...

The authors discuss the specific challenges managers have faced in building business relationships virtually, then offer four pieces of expert advice for how to overcome them.

Health care systems consistently struggle with the challenge of providing truly patient-centered care. Organizations searching for effective care delivery models can benefit from the lessons learned over the last five years by Pennsylvania’s Geisinge...

Private equity has shown a lot of interest in health care practices that perform high-volume procedures, especially those with growth potential.

While standardized restrictive transfusion criteria have been well-established, the decision to treat with transfusion is far more complex.