Procedures for employees or patients to raise concerns about noncompliance must be clear and must elicit responses from management. How an organization responds to complaints can be the difference between an effective program that reduces risk of lia...

Asking the right questions of each candidate allows a practice to determine whether the person has the potential to be a great employee.

Joseph Kim, MD, an expert in the field, calls for feedback from all levels, a customized approach and a focus on technology’s benefits.

Michael Bakerman, MD, gives a physician leader’s perspective on the successes and shortfalls of the industry ongoing high-tech revolution.

An investment in medical assistants allows clerical work to be strategically shared while doctors focus on patient care.

The benefits of HIT are many, but so are the administrative burdens. Physicians leaders should allow providers time away from care to support the effort.

Studies show it’s not just a bunch of doctors complaining about change and technology. If not addressed, the extra demands on a physician’s time can lead to extra stress and eventually burnout.

Patients seem to like virtual visits and many physician leaders have been blazing trails and persuading peers to follow. But why do some health care providers remain reluctant?

Having information available in the hospital can help patients manage their own care — and avoid potential problems.

How we “narrate others” can influence their feelings about their work and themselves.

The simple exercise can build cohesion, but has the added benefit of helping team members develop an outward mindset.

Learn why teams and organizations that emphasize inclusion attract better talent and perform better.