We first examined administrator and staff interaction in Part I of this article series. In this article, we focus more specifically on communication between the administrator and physicians and other providers. We also look at reducing provider confl...

The most common mistake made by medical practices in analyzing their patient acquisition performance is that they review only the medical marketing data. To properly measure patient acquisition performance, however, you must analyze not only marketin...

In practice management, the hardest truths that we have to face—from the senior-most physician to the lowliest file clerk-usually have something to do with accountability. We tend to fear scrutiny. The best-run practices have discovered how to overco...

This article provides an introduction to customer service for medical practice employees.

Urban safety-net medical centers face challenges in achieving productivity expectations. This article describes an innovative multicomponent intervention to improve clinician (physician and nurse practitioner) relative value unit (RVU) productivity i...

Here are answers for health care leaders to ask when hiring locum tenens / freelance / per diem physicians.

. Leaders need to understand the nuances of nonverbal communication (body language, environment, etc.) when dealing with bosses, employees, peers and patients.

For physician leaders directing change, it’s important to let go of being in control of everything.

A pilot study looks at obstacles to enhancing quality of documentation for doctors and healthcare organizations in the era of the electronic health record, or EHR.

How did Rush University Medical Center in Chicago improve HCAHPS hospitalist-patient communication and satisfaction scores.

Onboarding delays not only cost institutions time and money, they also affect the morale of job candidates.

Here are six tips for physician leaders pulling double duty to cover for a missing co-worker.