Influence
“Profiles in Success”: Certified Physician Executives Share the Value and ROI of their CPE Education
Peter B. Angood, MD, FRCS(C), FACS, MCCM, FAAPL(Hon)
AAPL believes physician leaders who are pursuing leadership education and training — and the organizations that are supporting their effort — should be able to clearly see the value of their time, money, and effort.
Influence
AAPL 2025 Fall Institute: A Transformative Week of Leadership Excellence in Scottsdale
AAPL Editorial Team
The 2025 Fall Institute brought together hundreds of physician leaders for four intensive days of education, innovation, and community building. From unveiling groundbreaking technology platforms to celebrating more than 50 years of leadership development, the event showcased AAPL's unwavering commitment to empowering physicians to transform healthcare delivery.
Influence
2025 Fall Institute Day 3: Celebrating 50+ Years of Excellence, Building the Future, Changing Healthcare
AAPL Editorial Team
The third day of the 2025 Fall Institute showcased AAPL's legacy of shaping healthcare through physician leadership development. With over 250,000 healthcare leaders trained since 1975, the day featured intensive academies, specialized courses, expanded Communities of Practice, and robust sponsor engagement — all demonstrating AAPL's continued commitment to empowering physicians to take control of their career growth and transform healthcare delivery.
Influence
2025 Fall Institute Day 2: Expanding Horizons Through Innovation, Community, and Balance
AAPL Editorial Team
Day 2 of the 2025 Fall Institute brought together learning, wellness, and community as physician leaders explored innovative educational sessions, celebrated the launch of a groundbreaking new book, and connected through networking opportunities ranging from golf and pickleball to a meditative sound bath experience.
SoundPractice
Building Patient Loyalty Through Split-Second Kindness: A Conversation with Susan Baker
Susan Baker
What is the secret to earning patient trust and growing loyalty? In this insightful episode, healthcare executive Susan Baker shares simple yet powerful strategies to transform your patient experience. From respect-driven interactions to leveraging social media testimonials, Susan reveals actionable tips to boost recommendations, improve HCAHPS scores, and drive revenue. Perfect for physicians, administrators, and anyone in healthcare looking to make a lasting impact!
Influence
2025 Fall Institute Day 1: AAPL Unveils Bold Vision for Future of Physician Leadership
AAPL Editorial Team
At the 2025 Fall Institute in Scottsdale, Arizona, AAPL President & CEO Peter B. Angood, MD, unveiled transformative initiatives designed to meet evolving healthcare challenges. His presentation highlighted innovative programs including the AAPL Helix technology platform, micro-credentials, AI-enhanced learning, and expanded global partnerships — all aimed at delivering unprecedented value to physician leaders.
Motivate Others
Managing Your Team When the C-Suite Isn’t Providing Strategic Direction
Jenny Fernandez, MBA, Kathryn Landis, MBA
In fast-moving industries and volatile markets, strategy is supposed to come from the C-level. But when it doesn’t, senior leaders must step up to translate ambiguity into clarity, maintain momentum, and keep teams focused.
New Book
Core Versus Chore: Using Human-Centered Design to Solve Burnout and Inefficiency in Healthcare
Grace E. Terrell, MD, MMM, FACP, FACPE
This book presents a human-centered framework prioritizing patient care “core” over administrative burdens “chore.” It provides practical strategies to streamline workflows, prevent burnout, and use AI effectively improving patient outcomes, team morale, and efficiency.
What Are Your Needs?
Lessons Learned: From One New Leader to Another
How to Conduct At-Home Financial Tests — Part 1
Effect of Discontinuing the Administration of Supplementary Electrophysical Agents Before and After Physical Therapy in a Medical Institute’s Outpatient Rehabilitation Program
Trust, Access, and Visibility
From Frustration to Satisfaction: Enhancing Phone Skills in Your Medical Office
Self-Awareness
Trust, Access, and Visibility
Kristin E. Lauter, PhD
The article traces the author's path from childhood math challenges to a PhD in theoretical math, highlighting her work in cryptography, AI, genomic privacy, and advocacy for women in mathematics and social equity.
Quality Improvement
Effect of Discontinuing the Administration of Supplementary Electrophysical Agents Before and After Physical Therapy in a Medical Institute’s Outpatient Rehabilitation Program
Yasunao Toyoshima, RPT, MBA, Yutaro Hyodo, RPT, PhD, Takumi Jiromaru, RPT, PhD
The study found that discontinuing supplementary electrophysical agents in outpatient rehabilitation led to increased patient visits, improved operational efficiency, and higher employee satisfaction. These changes suggest benefits for patient care, workplace efficiency, and staff well-being.
Communication Strategies
From Frustration to Satisfaction: Enhancing Phone Skills in Your Medical Office
Spencer Peller
Discover five common phone communication mistakes front desk staff should avoid and learn strategies to boost patient satisfaction and streamline practice operations.
Economics
The Physician Squeeze: How Systemic Cuts Are Crippling American Medicine
Ryan Nadelson, MD
Physician reimbursements are declining while administrative burdens and expectations rise, threatening independent practices, patient care, and trust in U.S. medicine.
Systems Awareness
A Data-Based Approach to Delegating
Rik Nemanick, PhD
Delegation is not an uncommon challenge. Many leaders know that they should be delegating some of their tasks, but often struggle to identify meaningful tasks to delegate. Using a time log to track daily activities provides objective data that reveals tasks suitable for delegation, helping leaders free up time for strategic work.