The call center is generally the first contact for patients and referring physicians, and an important line of communication for established patients. Our report demonstrates the ability to improve this “front door” to the practice dramatically.

If employees don’t receive constructive criticism, they can’t grow. So what does one do if the worker craves it and the boss isn’t talking? Here are a few suggestions.

An AAPL member since 2007, the retired U.S. Army major general and former chief medical adviser to the chairman of the Joint Chiefs of Staff has a new leadership challenge in the civilian world.

During a women’s leadership forum, hospital executive Margaret McKenzie, MD, advises those seeking to move up: “Find your passion” and “separate yourself” from others.

AAPL uses these characteristics to guide its curriculum – helping physicians better understand and acquire the leadership skills needed in health care.

One CEO of a major medical practice decries the “dearth of people with the characteristics and the training” to satisfy the leadership needs of tomorrow.

Take control of planning your career. These four steps will help you get from where you are to where you want to be.

Conflict is an unavoidable part of the workplace, but it doesn’t have to paralyze progress. Here’s how to manage it.

This article reviews the benefits of succession planning in both healthcare and small-to-medium enterprises (SMEs) to draw conclusions about the benefits for physician practices. Based on those conclusions, it then outlines a four-step process that m...

Disseminating lessons learned from peer review is critical if the process is to have the intended effects of improving quality of care and safety.

It goes beyond planning for the worst and hoping for the best. It requires a “giver” who makes others look like heroes without seeking credit themselves.

If we can successfully nurture a bonsai plant—and it is not easy—then we can also manage to care for and nurture a medical practice.