Managing prima donnas in healthcare organizations is challenging because of their high productivity but disruptive behavior. Strategies include setting clear expectations, offering autonomy, and balancing team morale with their contributions.

Discover five common phone communication mistakes front desk staff should avoid and learn strategies to boost patient satisfaction and streamline practice operations.

During periods of turbulence and turmoil, leaders must be not just muscular strategists but also caring empaths, attuned to the emotional barometers of their teams and able to move the mood of the organization in a most positive direction. This requi...

Physician engagement fosters trust, collaboration, and communication among healthcare stakeholders, enhancing patient care, cost efficiency, and system transformation.

Drawing on extensive research and experience advising organizations from the U.S. Army to Microsoft, the authors outline five conversations every leader should have with their teams to build a more consistent and effective communication culture.

The U.S. healthcare industry is expanding specialized ambulatory facilities, emphasizing physician leaders' active involvement from vision to completion.

Even Gen AI–savvy teams often overlook the opportunity to use AI in collaborative settings defaulting to pre-AI habits. But when Gen AI is embedded intentionally in meetings it can elevate group thinking, sharpen decisions, and unlock deeper alignmen...

When a big decision must be made by multiple constituencies with different goals, it can often fall victim to challenges from drawn-out processes to data overload. But AI is helping.

Coaching boosts well-being, performance, and leadership, with physician coaching reducing burnout, enhancing resilience, and improving healthcare outcomes.

AI-driven ambient listening technology in healthcare offers promising benefits like reducing physician burnout and improving patient care, its adoption must be approached with caution to address critical concerns about privacy, data security, and eth...

Communication “leak points”—specific transition moments where critical meaning evaporates—require systematic intervention. There are three leak points that are most common in organizational messaging.

This article presents a framework to help leaders at global firms understand China’s unique gen AI architecture. The authors contend that we’re entering an era when no single gen AI stack or tool will dominate. Rather, companies will need to strategi...