Companies are pouring money into AI but failing to translate that investment into workforce capability, largely because traditional training methods don’t help employees retain or apply complex skills. Extended reality—virtual reality, augmented real...

AI in healthcare needs more than tech—addressing human factors, ethics, and organizational readiness is key for successful, empathetic, and resilient adoption.

Internal talent markets offer employees the opportunity to choose their next assignments, and companies often launch them to boost employee engagement and retention. However, balancing worker preferences with organizational productivity presents chal...

This article highlights the importance of workplace tidiness, explores reasons for sloppiness, offers strategies to address it, and promotes a culture of cleanliness.

Addressing poor employee performance requires understanding its root causes, effective communication, and balancing team priorities for organizational success.

Leaders can’t afford to take a “wait and see” approach to adopting generative AI. They need a plan for applying it differently than others in the value chain. The authors introduce a framework for thinking about gen AI strategically and offer practic...

To unlock gen AI’s full potential, organizations should resist the urge to experiment broadly and instead go deep and narrow—concentrating efforts where scale and synergy can drive meaningful change.

Managing prima donnas in healthcare organizations is challenging because of their high productivity but disruptive behavior. Strategies include setting clear expectations, offering autonomy, and balancing team morale with their contributions.

Discover five common phone communication mistakes front desk staff should avoid and learn strategies to boost patient satisfaction and streamline practice operations.

During periods of turbulence and turmoil, leaders must be not just muscular strategists but also caring empaths, attuned to the emotional barometers of their teams and able to move the mood of the organization in a most positive direction. This requi...

Physician engagement fosters trust, collaboration, and communication among healthcare stakeholders, enhancing patient care, cost efficiency, and system transformation.

Drawing on extensive research and experience advising organizations from the U.S. Army to Microsoft, the authors outline five conversations every leader should have with their teams to build a more consistent and effective communication culture.