Employees are increasingly turning to AI for career advice, emotional support, and even friendship. However, researchers found that despite these interactions, more than half of 1,545 U.S. knowledge workers surveyed felt lonely at work—a factor linke...

How can negotiators find leverage even when they appear to have no viable alternatives? The absence of a clear BATNA (best alternative to a negotiated agreement) doesn’t mean dealmakers are powerless; they can expand the concept of alternatives to in...

To successfully deploy gen-AI-powered robots, companies must choose use cases tied to real labor constraints, design interactions that feel natural, position robots as partners to—rather than replacements for—employees, match robots’ capabilities to ...

Despite boards placing greater emphasis on cyber risk, their ability to mitigate it is improving slowly and marginally. There are three prominent factors driving this problem: 1) there’s a lack of cybersecurity expertise; 2) board-level conversations...

AI is reshaping work, but eliminating entry-level jobs is short-sighted. These roles are crucial for developing future leaders, fostering innovation, enriching organizational culture, and protecting society. Instead of cutting these jobs, companies s...

AI is dismantling the traditional hiring model of professional services firms, which relied on large classes of junior associates to supply a handful of future partners. With entry-level roles shrinking, firms must shift from hiring for grunt work to...

Generative AI can help workers perform unfamiliar tasks more quickly, but it doesn’t eliminate the performance gap between novices and experts. Researchers explored this dynamic by running a controlled writing experiment with employees at a fintech f...

In today’s era defined by demographic scarcity and environmental volatility, geography is no longer a backdrop for strategy. It directly shapes resilience, cost structure, and long-term value creation. A place-based framework to evaluate long-term ci...

Generative AI agents can reason, plan, and take actions across enterprise systems, which means deploying them is not just a software installation but a change to how work gets done. When agents gain the ability to execute tasks—updating records, issu...

AI agents are transforming brand-consumer relationships. The authors explore how brands must adapt to a new retail environment in which consumers increasingly rely on generative AI for product research, recommendations, and purchases.

Hugo Huang discusses the challenges CEOs face when adopting generative AI, including unpredictable costs, infrastructure bottlenecks, workforce shifts, and ethical concerns. He emphasizes lifecycle planning, cost dashboards, and strategic implementat...

New research analyzing 280 million shifts across 20 retail chains shows that turnover depends on a mix of factors, including scheduling predictability, managerial flexibility, fairness, and local workforce conditions. By applying analytics to schedul...