Measuring Leadership Growth: Metrics as a Part of Physician Leadership Development

Mark Hertling, DBA


Kim Smith-Jentsch, PhD


Jan 9, 2026


Physician Leadership Journal


Volume 13, Issue 1, Pages 45-47


https://doi.org/10.55834/plj.9588106623


Abstract

This article examines the importance of applying validated metrics to evaluate physician leadership development programs. Unlike generic corporate training, healthcare leadership programs must be tailored to complex clinical environments, addressing interprofessional dynamics and communication across faultlines in healthcare. The article highlights the use of the Kirkpatrick Model four-level framework to assess the design of those programs, and metrics used to evaluate changes in physician leadership behaviors, supported by both self-assessment and external observations. Findings from the research indicate significant growth in behavioral outcomes — especially in trust-building, communication, and team collaboration. The article argues that predetermined objectives for healthcare leader development are essential for ensuring leadership training is effective and relevant in clinical contexts.




Mark Hertling, DBA
Mark Hertling, DBA

Mark Hertling, DBA, retired from the U.S. Army after four decades of service and is a professor of practice and strategic leadership at Rollins College, Crummer Graduate School of Business, Winter Park, Florida.


Kim Smith-Jentsch, PhD
Kim Smith-Jentsch, PhD

Kim Smith-Jentsch, PhD, is an industrial and organizational psychologist with 3 decades of experience studying team performance in high stress environments such as the Navy, NASA, FAA, and in various healthcare settings. She is currently an associate professor of management at the Crummer Graduate School of Business, Rollins College.

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