Lessons Learned from the Restaurant Industry: What Outstanding Waiters and Waitresses Can Teach the Medical Profession
Neil Baum, MD
Jeff J. Segal, MD, FACS
Jan 2, 2026
Healthcare Administration Leadership & Management Journal
Volume 4, Issue 1, Pages 26-27
Abstract
This article highlights how principles of exceptional service in the restaurant industry can be applied to healthcare to enhance patient experiences. Key strategies include clear introductions, personalized communication, honest guidance, and owning mistakes while making amends. By exceeding expectations and fostering trust, healthcare providers can deliver patient-centered care that builds loyalty and ensures lasting success.
Topics
Differentiation
Communication Strategies
Economics
Related
The Collaboration Imperative: Why Healthcare Executives Must Unite Against an Existential ThreatSolving Healthcare’s Math ProblemMarketing at the Speed of CultureRecommended Reading
Finance
The Collaboration Imperative: Why Healthcare Executives Must Unite Against an Existential Threat
Strategy and Innovation
Marketing at the Speed of Culture
Strategy and Innovation
The Project-Driven Organization
Operations and Policy
The New Tools That Can Improve Workforce Training
Operations and Policy
Healthcare AI Adoption Is About People and Organizations, Not Technology

