Lessons Learned from the Restaurant Industry: What Outstanding Waiters and Waitresses Can Teach the Medical Profession

Neil Baum, MD


Jeff J. Segal, MD, FACS


Jan 2, 2026


Healthcare Administration Leadership & Management Journal


Volume 4, Issue 1, Pages 26-27


https://doi.org/10.55834/halmj.7161155945


Abstract

This article highlights how principles of exceptional service in the restaurant industry can be applied to healthcare to enhance patient experiences. Key strategies include clear introductions, personalized communication, honest guidance, and owning mistakes while making amends. By exceeding expectations and fostering trust, healthcare providers can deliver patient-centered care that builds loyalty and ensures lasting success.




Neil Baum, MD

Neil Baum, MD, Professor of Clinical Urology, Tulane Medical School, New Orleans, Louisiana, and author of Medicine is a Practice: The Rules for Healthcare Marketing (American Association for Physician Leadership, 2024).


Jeff J. Segal, MD, FACS
Jeff J. Segal, MD, FACS

Jeff J. Segal, MD, FACS, Founder and CEO, MedicalJustice.com.

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