Webinar Will Focus on Geisinger’s Innovative Patient Experience Model

By AAPL Staff
November 27, 2017

The physician leader who helped pioneer the hospital chain’s ProvenExperience concept will provide an overview on Thursday, Nov. 30. 

The innovative patient experience model developed by Geisinger Health System is the subject of a free webinar this week hosted by the American Association for Physician Leadership.  

Geisinger webinar NEW infobox.jpg

Greg Burke, MD, FACP, Geisinger’s chief patient experience officer, will lead the webinar, ProvenExperience: Lessons Learned from Geisinger's Patient Experience Journey. It is scheduled for 12:30 p.m. Eastern on Thursday, Nov.30.

Register by clicking here.

Participants will “learn the essential elements for a successful patient experience program, and how physicians should and can be leaders in that journey,” Burke says.

Burke helped develop Geisinger’s concept of ProvenExperience, in which the organization guarantees a high level of care and offers a refund of copayments if the patient is not satisfied.

During the webinar, Burke will detail the ProvenExperience model, including standards of care, transparency requirements and the organization’s “3 C’s” (commodity, credibility, communication).

Geisinger, a physician-led health care system based in Danville, Pennsylvania, includes 12 hospitals in Pennsylvania and New Jersey.  

RELATED: Is Offer of Refunds to Dissatisfied Patients the Ultimate Satisfaction Tool?

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