American Association for Physician Leadership

Operations and Policy

Podcast: Coping with Negative Online Reviews in the Medical Practice

AAPL Editorial Team

November 22, 2019


Summary:

Online reviews are inevitable and negative reviews often are too. Our SoundPractice hosts discuss how to cope with negative online reviews.





Love it or hate it, online ratings and social media are essential to your future.

84% of people trust online reviews as much as they trust their friends. With value-based care and bundled payments fast approaching, it’s important to prepare a strategy now for how your practice will encourage online reviews from happy patients and mitigate the negative ones too. We interview neurosurgeon and attorney Jeff Segal, MD, JD, Founder and CEO of Emerit.biz for pragmatic guidance about online reputation management and tips for addressing Internet-assaults.

eMerit Online Reputation Management for Doctors web site .

Tweets, Likes, and Liabilities: Online and Electronic Risk to the Healthcare Professional book link .

Establishing, Managing and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices book link .

Click on downward arrow above right to download podcast.


The SoundPractice podcast delivers practical information and fresh perspectives for handling the daily challenges of running a medical practice.

Physician advocates Michael Sacopulos, JD (healthcare attorney, author, speaker) and Cheryl Toth, MBA (business writer, speaker - former practice consultant and healthcare tech executive) bring you the best thought leaders, crisp humor, and pithy tips for developing a practice that thrives.


For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.

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formerly known as the American College of Physician Executives (ACPE)