Summary:
When a lack of effective leadership eroded trust in a 100+ year old health system, the organization needed a respected leader who could restore faith and employee engagement.
When a lack of effective leadership eroded trust in a 100+ year old health system, the organization needed a respected leader who could restore faith and employee engagement. In this SoundPractice episode , Cheryl Toth and Mike Sacopolus talk with general surgeon Michael Canady, MD, MBA, CPE, who stepped into the role of CEO of Holzer Health System during a critical time. Dr. Canady describes the path he paved to move the organization from a culture of fear to a culture of trust, and how the simple change of allowing employees to step up and do the right thing for patients has reduced fear and rebuilt organizational culture.
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Topics
Action Orientation
Motivate Others
Trust and Respect
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