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American Association for Physician Leadership
American Association for Physician Leadership

Practical Findings and Insights to Utilize Your Emotional Intelligence and Emotional Quotient

by Susan Fink Childs, FACMPE

November 1, 2022


In today’s fast-paced world of healthcare, physicians require effective tools to help manage, adapt, and get ahead in their careers.

In the book The Emotionally Intelligent Physician Leader , author Susan Fink Childs, FACMPE, shares key lessons gleaned from her career to provide physician leaders with actionable information to improve their EQ and build better relationships with patients, as well as others within their organizations.

Published by the American Association for Physician Leadership (AAPL), this well-written, concise, and practical book serves as both an educational overview of EQ in healthcare and a guide for physicians to follow to achieve their fullest potential and balance happiness with success. Knowing how to use EI can improve relationships with your patients and interactions with your colleagues.

“This book readily provides the reader with the full constellation of knowledge, context, and insights for how to embrace the varied aspects of emotional intelligence,” says Peter Angood, MD, FRCS(C), FACS, MCCM, FAAPL(Hon), president and CEO of AAPL. “Additionally, as this knowledge is absorbed, there are numerous examples of how best to implement and utilize the knowledge. There is a wealth of knowledge and practical application that all members of the physician community, members of physicians’ practices, and even individuals within the varied institutions where physicians have influence in the industry, will benefit from in many ways. This is a resource book of clearly significant value for its readership,” Angood says.

Here are some of the topics the author discusses in detail:

  • Physicians and managing up

  • The six primary emotions

  • Inter-departmental logistics

  • Delegation and practice efficiency

  • Basics of body language

  • When we have to say no to a patient

  • Patients making independent decisions

  • How to deal with difficult patients

  • Set the stage to establish boundaries

  • Shape patient satisfaction

  • Questions for peer discussions

  • The provider’s role and relationships

  • Communicating effectively with staff

Embracing emotional intelligence has become an essential aspect of contemporary culture.

To learn more or purchase the book visit

For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.


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American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)