American Association for Physician Leadership

Strategy and Innovation

How the Most Emotionally Intelligent CEOs Handle Power

Annie McKee, PhD

April 26, 2019


Summary:

As you climb the corporate ladder to CEO, ask yourself key questions to aid emotional intelligence development.





As you climb the ladder to the corner office, you know you’ve got to figure yourself out. Ask yourself key questions to aid emotional intelligence development.

Most of the CEOs I’ve met and worked with had years to prepare for their jobs. As they entered middle management, most of them learned that being a good leader is more important than being a good employee. Many have stories to tell about stumbling along the way — about micromanaging people, about destroying a team’s morale with unreasonable demands.

Most survived these types of difficult experiences and, more important, learned from them. They learned to let go of control and instead support people in doing their jobs. They learned to read people well. They learned tricks for building stronger teams, for dealing with conflict and for negotiating.

You would think that all of this would have prepared them well to step into a CEO role, right? Well, maybe not.

I’ve noticed that the power of the role can blind CEOs to a lot of things, especially when it comes to themselves and their relationships at work. In essence, two key emotional intelligence competencies, self-awareness and empathy, often disappear from CEOs’ tool kits.

Why? There are several reasons. First, power really does corrupt us, including our judgment. Second, people treat us differently if we are powerful. Sometimes they love us more; sometimes they hate us more. Either way, it’s easy to get caught up in and believe the hype.

Finally, a lot of people get to the top without doing a lot of personal introspection or growth. While they seem to have learned emotional intelligence along the way, it’s often fairly superficial.

What can prospective CEOs do to be better prepared to deal with our complicated and complex human responses to power in the workplace? To truly learn to be a better leader, you’ve got to figure yourself out. To start, ask yourself a few questions:

  • How do you feel about power? How do you react to people who have power over you or who have authority and can make decisions that affect your life? Where do you think your reactions to power and authority originated?

  • How do you feel about the trappings of power, things like money, cars, homes, vacations? Do you measure yourself with these yardsticks? How do you feel when you “measure up”? How do you treat people who don’t measure up?

  • What is more important to you than power? Is it family, health, well-being, happiness, ethics? Being aware of this and letting your values guide your choices will go a long way toward helping you navigate your behaviors and thoughts at work.

Most leaders have come to accept that emotional intelligence is key to their success. But we still have a long way to go before we realize that developing emotional intelligence is a lifelong quest, not an exercise. And for senior leaders and CEOs, who hold people’s careers and livelihoods in their hands, it’s a responsibility.

Annie McKee is a senior fellow at the University of Pennsylvania and the director of the PennCLO Executive Doctoral Program.

This article was originally published by Harvard Business Review on Dec. 14, 2016.

Annie McKee, PhD

Annie McKee, PhD, is a senior fellow at the University of Pennsylvania and the director of the PennCLO Executive Doctoral Program.

Interested in sharing leadership insights? Contribute



For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.

CONTACT US

Mail Processing Address
PO Box 96503 I BMB 97493
Washington, DC 20090-6503

Payment Remittance Address
PO Box 745725
Atlanta, GA 30374-5725
(800) 562-8088
(813) 287-8993 Fax
customerservice@physicianleaders.org

CONNECT WITH US

LOOKING TO ENGAGE YOUR STAFF?

AAPL providers leadership development programs designed to retain valuable team members and improve patient outcomes.

American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)