In this podcast episode, Mike Sacopulos interviews Laura Hills, D.A. Dr. Hills is well known for her programs, books, and articles, and notably, has been the staff development columnist for The Journal of Medical Practice Management since 1998. Her newest book is, The Problem Employee: How to Manage the Employees No One Wants to Manage.
Dr. Hills says, “Wouldn’t it be great if you never had a problem employee? But we must be realistic. If human beings are involved, there will be problems.”
Many healthcare executives find the task of managing problem employees to be challenging, time-consuming, and a vexing test of their leadership ability and patience. As you will hear in this interview, Laura Hills describes the choices that healthcare leaders must make: To respond emotionally to the problem employee, or to respond strategically.
Designed specifically for healthcare executives, The Problem Employee, presents complete, clear, how-to-do-it strategies for managing problem employees and delves into 17 of the most challenging and diabolical problem employees that healthcare leaders are likely to encounter.
This is the book healthcare executives will need whether they find themselves supervising a toxic, untrustworthy, pessimistic, burned out, lazy, overworked, cliquish, or childish employee -- or whether they manage a prima donna, a drama queen, a bully, a gossip, or even a slob.