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You’ve probably heard stories from friends, family members, or colleagues who quit a job because of a toxic person - someone who belittles, humilia...
Dr. Gabe Charbonneau, a primary care doctor in Stevensville, Montana, is struggling to keep his Lifespan Family Medicine practice alive. Patient vo...
Shorter hospital stays after surgery lead to fewer complications and better outcomes. But building a faster pathway home requires every member of t...
A recent trend in leadership research is to define a new “style” of leadership (e.g., authentic, ethical) and then demonstrate how following its pr...
May the wonder, honor, and privilege of caring for patients over time never cease to take my breath away.
To catalyze innovation, companies have invested billions in internal venture capital, incubators, accelerators, and field trips to Silicon Valley. ...
The role of medical coders has advanced dramatically in the last few decades with the arrival of encoders, specialized software programs that assis...
Management of hospital operations during a wildfire has become commonplace for caregivers in Sonoma County. This field report aims to compare the 2...
When your company is in a slump, you need to figure out ways to retain your top performers. Your employees are likely looking to you for inspiratio...
The main message is that approaching relationships in a structured manner, keeping these key concepts in mind, will lead to a stronger, more secure...
A number of governments are pushing for greater female representation in the boardroom. And several studies suggest why: Having women on the board ...
My leadership journey began largely by chance. After several years in private practice as a pulmonologist, I was seeking a professional change and ...
There are three strategies leaders can use to make decisions more effectively when they’re new to an organization.
What is the impact of art and music on patient experience and staff well-being? Can a view of nature improve the healing process? Which types of no...
Can patients reliably choose a good doctor online? Inevitably, some will.
The typical person makes about 2,000 decisions every waking hour. Most are minor — what to wear to work in the morning, whether to eat lunch now or...
As the COVID-19 pandemic shapes our new normal, telehealth and locum tenens work are redefining healthcare — how it’s delivered and what that means...
In recent years it has become common for people belonging to multiple generations to work side by side. But whether a multigenerational workplace f...
Why is it so important to scrutinize the social activities of young doctors when so many of them are sacrificing themselves and their loved ones to...
Artificial intelligence is disrupting every area of life, including the way organizations find talent. Companies are generally aware of the return ...
How do board member selection, initiation and board governance duties work? Join us on this practical episode with Jenifer Holland, Associate Vice ...
To avoid the myopia that comes from being fixated on constant innovation, create a work environment marked by autonomy, flexibility and productivit...
The COVID-19 crisis is impacting not-for-profit hospitals and health systems in a myriad of ways. The crisis is placing an enormous strain on both ...
As scholars of gender inequality in the workplace, we are routinely asked by companies to investigate why they are having trouble retaining women a...
How do you get people to thoroughly wash their hands? Or to stay six feet away from others as part of a precautionary “social distancing” protocol?...
In this article...
Ted Byrd was my first work best friend. When I joined the Free Lance-Star newspaper as a cub reporter, we immediately bonded. We’d attended the sam...
The United States Department of Labor recently cited an unemployment rate of 3.7%, further noting that jobs in health care have increased by 403,00...
Why? Now more than ever, engagement in strategic side gigs is a requirement for executives. The pace of change is also making it difficult for corp...
Hospitals and health systems nationwide continue to face a number of urgent financial and workforce challenges amidst an evolving global pandemic.
Influenced by state legislation as well as the efforts of institutional investors and other diversity advocates, companies have been adding more di...
The Physician Leadership Journal (PLJ) recently interviewed Jessica Chase, director of member services for the American Association for Physician L...
Four Behaviors Define Successful Female Networkers - FOUR BEHAVIORS SET THEM APART.
Every year, the Centers for Medicare and Medicaid Services (CMS) conducts a comprehensive review of the Current Procedural Terminology (CPT) codes ...
How can you lead with authority and strength when you feel anxious? How can you inspire and motivate others when your mind and heart are racing? An...
Healthcare leaders must now assess their organizations for secondary pandemic casualties, and these leaders must also invest in building healthcare...
When corporate executives, health care leaders, and policy makers discuss the challenge of curbing U.S. health care costs, the conversation invaria...
For physician executives and healthcare administrators, growing new doctors into great leaders is a key mission. In this no-nonsense podcast interv...
The coronavirus pandemic is expected to fundamentally change the way many organizations operate for the foreseeable future. As governments and busi...
Hiring based on gender and diversity does not mean settling for less-qualified candidates. It means hiring those who are most qualified AND increas...
It can be daunting to hire a CINO. How do you know what kind you need? How can you tell who is qualified?
In this new book, Max Reiboldt, CPA, and his team at Coker Group, equip physicians, physician leaders, health system administrators and private inv...
Great managers are typically experts in their fields, with a strong performance history and an interest in being in charge. But to lead effectively...
In short, be kind toward yourself. Be compassionate toward yourself. Give yourself a break. Finally, reflect upon what you have accomplished, who y...
The press release is a powerful but under-used communications tool that when executed correctly can raise the profile of any medical practice. Most...
People disagree at work. That’s a given. But what if there’s an all-out war between two of your coworkers? What’s the right way to respond? Try the...
If you are a regular moonlighting physician, you will be used to creating and organizing your schedule. Most doctors who practice in this desirable...
The new coronavirus doesn’t discriminate. But physicians in public health and on the front lines say they already can see the emergence of familiar...
The new healthcare workforce needs more than biomedical knowledge; it needs empathetic team players at all levels who can support patients holistic...
But effective supply chain performance directly links to patient outcomes and clinical safety influencing much more than PPE. Prior to COVID, many ...
Through stewardship, we physicians have the power to ensure the future and integrity of our profession. We do this by accepting the responsibility ...
Given the continued and expanding impact of COVID-19, we hope you are doing well. AAPL is here to support you and remains dedicated to providing yo...
Like many health systems, Geisinger, based in Danville, Pennsylvania, cares for a large population of older patients with complex needs. Many of th...
But the COVID-19 pandemic has done what no president or social movement or venture capitalist could have dreamed of: It forced sudden major changes...
Bringing Leadership to Life in Health (2nd Ed) draws on the need to enhance the art of leadership in healthcare, centred around three core function...
Hospital at Home — which delivers Bluetooth-enabled equipment such as heart rate, blood pressure and blood-oxygen monitors to patients with chronic...
Practicing mindfulness and meditation in any situation, whether routine or occasionally, can help keep our thoughts tamed. In times of uncertainty ...
While 70 percent of firms still promote from within to fill the CEO’s chair, increasing numbers of companies have been looking outside for their ne...
Coronavirus has made a difference in your practice procedures. But…have you reviewed and updated your Procedures and Policies Manual?
As America begins to open up, the newest conundrum for employers in cities is how to safely transport people in elevators and manage the crowd of p...
We need to teach people that setting boundaries is OK. It’s not selfish. It’s actually selfless. It allows you to be more effective at what you do,...
When people think of mentoring, they often think of an older executive counseling a young upstart. In that scenario, the senior leader advises the ...
Every politician condemns the phenomenon of “surprise” medical bills. And yet, no one with authority in Washington has done much of anything about ...
In this article nine physician leaders share their perspectives on the challenges and lessons of COVID-19.
Rural hospitals may not be able to keep their doors open as the coronavirus pandemic saps their cash, their CEOs warn, just as communities most nee...
The secret to selecting great leaders is to predict the future, not to reward the past. Avoid promoting entirely based on culture fit.
Many of our most destructive habits can be changed through coaching or training. But not all troubling behaviors are so easily solved.
Patient portals, a standard feature of today’s electronic medical record, have not nearly reached their potential. A well-deployed patient portal c...
As the coronavirus pandemic continues to evolve, the damage to the job market looks likely to be deep and long lasting. Managers are not only deali...
Burnout occurs almost twice as often in healthcare practitioners as it does in the general population. What role should healthcare administrators p...
With 71% of all nonfatal workplace violence occurring in healthcare settings, healthcare workers are four times more likely to experience violence ...
The reality is that the risks our facilities face today are different from what we imagined a decade ago — and that a rapidly changing climate pose...
Despite widespread frustration with electronic medical records, there is hope for the future, this author contends, in the form of improved interop...
There’s never any excuse for any healthcare facility—especially weeks into this crisis—not providing their doctors with adequate Personal Protectiv...
In times of crisis, it may be hard for marketers to know where to begin. Here are some tips:
The data and analytics psychologists provide to healthcare organizations allow for smarter decisions, fewer costly mistakes, and better outcomes.
Will there be a post-pandemic rush of physicians affiliating and aligning with hospitals? While the answer is uncertain, physicians across various ...
Do you understand your EQ? Emotional Quotient? Are you aware of your personal competencies and social competencies?
Against the backdrop of Coronavirus, both employers and employees need to protect themselves as well as confidential company information. Here are ...
Express clinics, mobile apps, online tools, video visits and even house calls are reshaping the way health care is delivered by some cutting-edge s...
The year 2020 began with unique challenges from a global pandemic and wide-spread economic strain. Our healthcare workforce has responded magnifice...
During times of crisis the mind’s tendency to wander and get trapped in negative thinking is exacerbated. You can become hooked by obsessive thinki...
"When the ordinary retreat, the resilient reinvent"Steve Gleason/New Orleans Saints (#37)
As we approach the aftermath of the COVID-19 pandemic, me...
In this episode we speak with Jeanne Pinder, Founder and CEO of ClearHealthCosts.Ms. Pinder brings her background as a New York Time journalist to ...
The Physician Leadership Journal is the premier source of insight and information on the business of medicine and the leadership knowledge at the l...
A KHN investigation found that manufacturers, hospitals, doctors and some patient advocates have put their marketing muscle ― and millions of dolla...
SEATTLE — While officials in Washington, D.C., grappled with delays and red tape, two professional virus hunters raced to make thousands of tests a...
Quite often, when I begin a process improvement project with a client—particularly when it focuses on patient throughput—I like to spend a few hour...
Hiding bad news is virtually a reflex in most organizations, but thoughtful leaders recognize that speaking up early and truthfully is a vital stra...
On March 24, the Trump administration announced $100 million in supplemental funding for community health centers to support the response to the co...
The drug-makers are in a race to treat the 2.4 million people in the U.S. with the viral infection. Left untreated, its most chronic form can cause...
While thousands of cities and counties have banded together to sue opioid makers and distributors in a federal court, another group of plaintiffs h...
COVID-19 is clearly creating significant change in how daily lives are pursued. The impacts on healthcare as an industry are profound and how physi...
As a physician, it is especially important that your video presence conveys the same compassion, expertise, and reassurance that you would sitting ...
We hope you are doing well during this extended fight with COVID-19. It is impacting every aspect of your communities, practices and engagements. A...
So before announcing deep layoffs, we recommend that you consider these measures first.
Getting heath care by phone or video conferencing has been around for several decades, but the outbreak of coronavirus has led to an increase in te...
Hundreds of hospitals across the nation, including a number with sterling reputations for cutting-edge care, will be paid less by Medicare after th...
Mentorship is built into a physician's clinical training, but what happens after medical school and fellowship ends? Finding a mentor to help guide...
Depression is the leading cause of disability worldwide. One in 5 Americans are affected by mental health issues, with depression being the most co...
Proactive planning and processes go a long way toward ensuring organizational quality and continuity — and a much- needed safety net for inevitable...
Meditation can be of tremendous help during times like this. Practicing meditation has been shown to reduce anxiety, calm the amygdala and increase...
Laura Benson retired from nursing in 2018, but this week she reported for work again in New Rochelle, New York, where the first cluster of COVID-19...
With COVID-19 concerns spreading around the globe, many business leaders are asking how they can communicate uncertainty both internally to their t...
As COVID-19 continues to impact us on a global scale, maintaining the health and well-being of providers and clinical teams is critical. But how ca...
Rarely, do we get an opportunity to directly observe a distinct event, which materially changes standard approaches to healthcare delivery. In 2018...
How Physicians Can Leverage Their Clinical Skills to Transition to Another Career
By the time they realize their career in clinical medicine isn’t ...
Post-traumatic stress disorder (PTSD) is under recognized in physicians, even though it may be more prevalent in physicians than in the general pop...
Only one in five C-suite executives is a woman, and women remain underrepresented at all levels.
Many leaders care about gender diversity — at leas...
About 300 to 400 physicians die by suicide each year, averaging one per day. Physician suicide is part of an epidemic—an epidemic of burnout, depre...
Although creating and maintaining healthy organizational cultures in times of adversity is challenging, it is critical in order that people can dev...
Companies in every industry are digitalizing their operations, and many are struggling to find the talent they need to do it. But not all.
The paperwork may seem daunting, but realistically it does not take very much time to stay on top of, so you can keep delivering excellent care as ...
What I’ve learned is that, although part of our capacity to deal with the unknown is innate, a larger portion is learned. Those who develop this “u...
Thanks to improvements in chemotherapy administration and symptom management, most treatment has moved from the inpatient setting to outpatient cli...
In fast-moving and uncertain situations, leaders face questions they may not even have answers to. But communicating early and often with key stake...
It may seem to you that there is little or nothing that you can do about the stressors you face in your medical practice. There is always so much t...
Most of us have experienced the misery of working for a boss who intimidates employees while charming superiors and customers. But it’s hard to fig...
As governments and health care agencies work to stop the spread of Covid-19 and to treat those who are infected, manufacturers in more than a dozen...
When a lack of effective leadership eroded trust in a 100+ year old health system, the organization needed a respected leader who could restore faith ...
April 16th is National Healthcare Decisions Day, a day that encourages us to proactively put in writing our advance directives – how we’d like to b...
The coronavirus crisis, like every crisis, is unfolding over an arc of time with a beginning, middle and end. The actions of executives and their t...
Disasters can be large or small—national or confined to just your practice. Weather-related disasters such as hurricanes along the coasts, blizzard...
Ask any leader whether his or her organization values collaboration, and you’ll get a resounding yes. Ask whether the firm’s strategies to increase...
To keep pace with the needs of employers, education should take place consistently and regularly throughout a person’s career, especially when it c...
Your passion for your career can sabotage your attempts to succeed. When you go from feeling energized, excited and in control of your work to feel...
Physician Leadership Connect is an online community available for physician leaders at a time when sharing ideas and challenges, asking questions, ...
It’s a strong argument. We pay more per person for healthcare than any other country in the world. That high price tag does not translate into the ...
A high-ranking federal official in late February warned that the United States needed to plan for not having enough personal protective equipment f...
Many Americans seem to expect lawmakers to provide a new model for how healthcare is delivered. But the answers may come from places other than Was...
One week ago, a mere glance at my phone between patients would have sufficiently caught me up on 30 minutes of disconnect from both social and main...
Clinical studies show medication-assisted treatment significantly decreases the rate of relapse and overdose more than other interventions alone. M...
IBM is in the process of patenting an algorithm that can supposedly predict when an employee will quit with 95 percent accuracy. This is significan...
Today we join the conversation around COVID-19 and the use of technology and telemedicine to enable efficient communication among physicians, healthca...
Over the past 10 years, there have been squabbles over how best to collect injury data, over who has the power to require it, over who should pay f...
Healthcare costs keep climbing, quality needs improvement, and physicians are burning out. These are a few of the reasons Ash Gokli, MD, Chief Medical...
Workplace culture, which is often thought of as a company’s most precious asset, is increasingly a liability for companies that don’t tend to it.
For almost 20 years, malfunctions and injuries linked to 108 medical devices, including dental implants and pacemaker leads, were funneled into an ...
To address the problem of physician burnout among the high-risk group of female junior faculty, the effectiveness of executive coaching in decreasi...
Recognition and appreciation. For leaders who want their teams to thrive and organizations that want to create cultures of engagement, loyalty and ...
How often do we say, “I wish my staff members performed their jobs with more professionalism”?
Medical artificial intelligence can perform with expert-level accuracy and deliver cost-effective care at scale. IBM’s Watson diagnoses heart disea...
Similar to health systems, physicians also face risks and rewards as they consider and pursue alignment strategies. This section details some of th...
Undoubtedly, alignment involves a certain degree of risk for health systems, but despite such risks, the need for alignment still exists. Health sy...
One of the things that stands in the way of many leaders’ success — and therefore the success of their companies — is their ego. Fortunately, mindf...
Burnout is a symptom of deeper systemic problems beyond clinicians’ control.
There’s no shortage of digital health offerings promising to enhance patient care and achieve aspects of the quadruple aim of enhancing the patient...
Research indicates that open communication raises employee satisfaction and increases retention. Implementing a 'Morning Huddle' with clinicians and e...
Interviews with almost 100 chief transformation officers, chief digital officers and other top executives at over 80 global companies — all establi...
The topic of healthcare coverage is white-hot right now, but the real job of reducing healthcare costs needs to begin now as well. Reducing healthc...
Patients face a big problem: When insurers revoke their decision to pay after the service is completed, patients are legally on the hook for the b...
A surge of new healthcare products, from wearable health trackers to diagnostic algorithms promising to improve medical outcomes, is prompting phys...
A 2019 survey found that over 20% of doctors plan to make a career change within 12 months. And, as many as 70% of physicians across all specialtie...
When it comes to pharmaceuticals, you have heard the list of complaints. Drug prices are too high. Drug prices are not transparent. My insurance plan ...
The organizer of a big finance women’s conference was asking how to ensure that men attended. The head of diversity and inclusion at a large automo...
Launching a major transformation effort is a common way for business leaders to get ahead of the competition. But too many of these efforts fail; m...
The real solution to improving cost and quality in the healthcare delivery system lies in designing care models that improve outcomes for patients.
Philanthropy is nothing new in the family of Major General Elder Granger, MD, FACP, FACHE, CPE, FACPE, MG, who recently sponsored 55 med students f...
Hospitals Learning to Defuse Violence to Minimize Patient-Induced Trauma.
In identifying a top performer’s development needs, you can sometimes feel like you’re nitpicking, or being demanding. In addition, top performers ...
So why are women less competitive than men? Past research has pointed to evolutionary pressures, the domestic roles that women have traditionally p...
In the book, "Quality Care, Affordable Care: How Physicians Can Reduce Variation and Lower Healthcare Costs," Dr. Lawrence Shapiro explains how by ...
Dr. Angela Gatzke-Plamann didn’t fully grasp her community’s opioid crisis until one desperate patient called on a Friday afternoon in 2016.
For businesses today, cyber risk is everywhere. Yet for all the investments companies have made to secure their systems and protect customers, many...
According to Mark Debinski of Bluewater Advisory, a consulting and recruiting firm specializing in talent management, “shipwrecks” are defined as e...
General McArthur once said, “Old soldiers never retire, they just fade away.” Older physicians would like to stay connected to the practice of medi...
Broadly speaking, beauty bias concerns the favorable treatment that individuals receive when they are deemed more attractive, regardless of whether...
Kristie Flowers had been sick with the flu for four or five days in July before the 52-year-old registered nurse from Genoa, Colo., acknowledged sh...
The American Association for Physician Leadership®, the premier organization for lifelong growth, transformation and support of physicians in healt...
The telephone is the lifeline of your practice. It has been a critical component for all businesses, healthcare or otherwise, since the early 1900s...
This article summarizes the proposed exceptions and discusses proposed changes to the definitions of the “Big Three” Stark Law exception requirements—...
Derek Lewis was working as an electronic health records specialist for the nation’s largest hospital chain when he heard about software defects tha...
Thinking of submitting a peer-reviewed paper for our award-winning magazine? Here’s how to do it.
The executives who appear on Harvard Business Review’s 2019 list of best-performing CEOs in the world show remarkable longevity in their roles: The...
Recent news reports have focused public attention on poor quality control and contamination in the manufacturing of cheap generic drugs, particular...
Everyone knows what a good board should do: provide strategic advice, protect the interests of shareholders and minimize risk. But sometimes, fuele...
Despite a well-documented need, business and personal finance topics rarely are taught in medical school, resulting in low student financial litera...
Evidence-based practice is held as the gold standard in patient care, yet research suggests it takes hospitals and clinics about 17 years to adopt ...
Indefensible differences in salary between women and men persist in medicine.