• Identify traits and norms of effective leadership styles related to supervising and supporting teamwork

• Identify and evaluate several structures of teams that lead to productive outcomes and deliverables

• Differentiate leadership frameworks between individuals, groups of individuals and team compositions

• Identify and classify various types and designs of team compositions presented in this course

• Examine the goals and purposes of each type of team presented throughout the course

• Explore the impact that the recruitment, selection and chronotypes have on the construction of competent team chemistry

• Compare and contrast the roles and responsibilities between coaching and mentoring employees assigned to a team

• Explore strategies that capable leaders employ to promote and assist efficient teamwork

• Analyze several theoretical foundations that produce successful outcomes related to change management

• Utilize insights from successful CEOs on how to lead successful organizations.

• Perform an in-depth analysis of who creates value in the medical system.

• Develop skills for crisis management and business critical conversations.

• Form strategies for managing cognitive biases.

• Identify and create alliances across organizational structures.

• Impementing change management strategies from a CEO perspective.

• Recognize what financial and accounting information is important to CEOs.

• Develop strategies to use data effectively in decision-making.

• Review methods for reading and interpreting financial statements.

• Evaluate investment and financing decisions.

• Understand the external economic drivers of healthcare transformation and why the 'triple aim' cannot be accomplished without physician leadership.

• Understand the causes and benefits of disruptive innovation.

• Learn how to redesign medical staffs to integrate and unify high performance.

• Understand the change management process needed to institute population health.

• Understand that clinical variation is not only dangerous, but also expensive.

• Determine current best practices used to create a culture of service.

• Understand the importance of financial management in healthcare organizations.

• Identify the key drivers affecting the financial condition of healthcare organizations.

• Apply an evidence based management approach to improve quality.

• Interpret statutes and judicial opinions that affect healthcare

• Examine how the law affects business relationships and the health care decision-making process

• Explore legal trends in legal liability for hospitals and managed care organizations

• Determine ways to reduce risk and improve the quality of patient care

• Identify problem practitioners and develop effective strategies for dealing with them

• Review issues related to managed care, such as key contract provisions

• Define "online presence" and what it means to you.

• Identify reasons for developing and maintaining an online personal brand.

• Assess your current online presence and determine areas for improvement.

• Recognize potential risks, downfalls and obstacles associated with developing an online presence.

• Evaluate social media and other options for creating an effective online presence.

• Build a credible "brand voice" online through consistency and style.

• Budgeting

  • Application of budgets
    

  • Characteristics of budgets

  • The budgeting process- dos and don’ts

  • Checks and balances

  • Variance review
    
    

• Forecasting

  • Forecasting accurately

  • Utilization of budgets as a management tool

  • Meaningful projections

  • How to prevent departmental “sandbagging”

• Interpret non-verbal cues and word use that can communicate intent.

• Determine personal communication style and personality type.

• Develop strategies for building relationships and working with others.

• Understand the four communication styles based on the DiSC psychometric assessment.

• Establish more effective relationships with colleagues and patients.
  

• Define the essential behaviors and practices of good teamwork.
  

• Work better within teams.
  

• Increase effectiveness as a team leader.
  

• Describe basic influence principles.
  

• Use influence to motivate others.
  

• Use influence to resolve and/or prevent interpersonal and organizational conflicts.

• Introduce the framework and concepts of negotiation and analyze negotiations in a variety of contexts.

• Compare and contrast the tradeoffs of competition and cooperation inherent in most negotiations.

• Prepare for a negotiation and determine your bargaining power and strategies.

• Negotiate win-win outcomes that enhance long-term working relationships.

• Assess the impact of financial and quality disruptors driving a consumer centric health care system

• Examine the elements of quality improvement approaches and frameworks

• Understand how the history of quality and safety have impacted current health reform

• Identify the components needed to develop a culture of learning

• Reframe quality as a reenergizer of clinical ecosystems ,

Fundamentals of Physician Leadership: Communication

• Interpret non-verbal cues and word use that can communicate intent.

• Determine personal communication style and personality type.

• Develop strategies for building relationships and working with others.

• Understand the four communication styles based on the DiSC psychometric assessment.

Fundamentals of Physician Leadership: Finance

• Define and apply basic concepts of finance.

• Understand the four types of accounting.

• Analyze fiscal reports to evaluate organizational performance.

• Apply financial principles to make informed decisions.
  
  

Fundamentals of Physician Leadership: Negotiation

• Uncover the proven, step-by-step structure to negotiate anything.

• Analyze the three parameters that keep negotiators protected during a discussion.

• Understand exactly when to walk away from a negotiation.

• Develop strategies to create win/win situations for all parties.
  

Fundamentals of Physician Leadership: Quality

• Assess the impact of financial and quality disruptors driving a consumer-centric health care system.

• Examine the elements of quality improvement theories and frameworks.

• Understand how the history of quality and safety have impacted current health reform.

• Identify the components needed to develop a culture of training.
  
  

Fundamentals of Physician Leadership: Influence

• Identify core values which guide leadership styles and decision making.

• Discover current leadership level and potential personal impact.

• Explore processes for leading a team, tribe and organization.

• Develop strategies to maximize productivity of teams and individuals

• Understand the role of leaders in managing department personnel processes

• Understand general concepts of change management for team buy-in

• Develop and implement recruitment, selection and retention strategies for clinical staff

• Develop, implement and evaluate performance management systems for clinical staff

• Use corrective discipline to mitigate workplace behavior problems

• Explore strategies for effectively coaching team members

• Developing and training staff

• Explain how emotional intelligence can be employed to manage and diffuse disruptive behaviors in the context of healthcare.

• Utilize the results of an EQ assessment to devise personalized strategies for behavior management.

• Apply self-awareness to analyze and devise solutions to case-based scenarios.

• Discuss the implications of mental health and differing personality types in the context of behavior management.

• Formulate both proactive and reactive strategies to prevent, manage, and mitigate physician burnout using EI.

• Identify the manifestations and drivers of burnout, both globally and within the Learner’s organization.

• Compare the three eras of wellbeing and identify the differences between them.

• Analyze the required competencies in the AMA Joy In Medicine Recognition Program and assess the status of the Learner’s organization.

• Define a target recognition level in the AMA JIM program for the Learner’s organization and develop a high-level plan to achieve that target.

• Define and describe the population health paradigm.

• Identify the models necessary to create a culture of wellness.

• Internalize the economic concepts of risk.

• Outline the role of performance improvement in population health management.

• Explain the fundamental role and necessity of data management & analytics for population health – in care delivery, care coordination, patient engagement and organizational decision-making.

• Outline an approach to fostering change which focuses on key supporting and sustaining principles

• Examine two case studies demonstrating successful change as illustrations of change creation

• Explore how your method of creating interaction around the “why” and “how” of change can potentiate results

• Describe the roles physicians can and should play in the management of healthcare projects.

• Identify the four phases of a project and explain their impact on project outcomes.

• Explain project team roles and their importance in the project management process

• Recognize different project types in the healthcare setting.

• Utilize the Triple Constraint to evaluate project scope, time, and cost outcomes.

• Recognize the importance of clarity and communication when working with stakeholders.

• Define conflict and explore the prevalence of conflict resolution in healthcare contexts.

• Recognize the potential for conflict within professional relationship dynamics.

• Practice naming, defining, and clarifying a conflict.

• Understand your current conflict capacity in effectively assessing, managing, resolving, and diffusing conflict situations.

• Employ the BRAVING model of trust to effectively navigate conflict and build high-trust environments.

• Demonstrate enhanced conflict competency through effective listening, establishing boundaries, and resetting expectations.

• Practice delivering, reinforcing, and modifying feedback to others.
  

• Define reliability, and describe how reliability can be measured and expressed.

• Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect.

• Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model.

• Provide examples of the five (5) behavior-shaping factors and three (3) steps to culture change.

• Explain both safety and leader behaviors, and their selection process, within a hospital, service line or single unit.

• Examine leader behaviors and their use within high reliability organizations.

• Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)

• Examine the five components of strategy.

• Complete a strategic planning audit.

• Identify strategic planning steps.

• Compare and contrast mission and vision statements.

• Define strength-based leadership and articulate how it differs from other leadership frameworks.

• Elaborate on the 6 paradoxes of leadership and explain the importance of acknowledging duality within one’s leadership role.

• Devise strategies to further exemplify growth mindset within one’s healthcare leadership role.

• Apply knowledge of personal character strengths to audit and improve one’s own leadership approach.

• Develop a systemized approach to identify the character strengths of others.

• Explain the necessity for physician leaders to systemize their leadership development behaviors in the advancement of healthcare outcomes.

• Describe the S-ART framework and apply the 3-step model to the design of a leadership development strategy.

• Understand how to interpret the report for personal development.

• Demonstrate the ability to navigate and identify various sections of the CPI 260© Client Feedback Report and Coaching Report for Physician Leaders.

• Demonstrating proficiency interpreting the CPI 260© assessment results by examining your report and applying the feedback in hypothetical healthcare scenarios.

• Based on your Lifestyle characteristics in the CPI 260© Report, devise a tailored approach to managing conflicts and garnering influence within your healthcare organization.

• Design and systemize a personal leadership development strategy, utilizing the results from your CPI 260© Reports.

• Identify the components of value-based healthcare, including the care models, payment models, and economic constructs that differentiate its characteristics from other healthcare delivery models.

• Describe and apply strategies for developing value-based care systems.

• Assess organizational readiness for a transition to value-based care, including culture, change management, and other organizational capabilities and assets.

• Describe components necessary for transforming a healthcare delivery system toward a value-based care system.

• Analyze the range of payment models available for transitioning to value-based care.

• Describe the aspects of contract negotiations necessary for successful value-based payment models.

• Identify the tactics necessary to leverage strategic partnerships and community ecosystems in order to reinvest and address social determinants of health.

• Analyze impact on physician-patient relationship and patient care driven by recent SCOTUS rulings

• Learn creative solutions and best practices for staffing shortages

• Explore ethical leadership challenges via real-life case studies

• Leverage best practices on workplace wellness to drive system and individual improvement

• Recognize barriers that exist for women in leadership

• Gain new perspective on how others perceive you as a leader

• Embrace your authentic leadership style

• Improve communication and negotiation skills

• Analyze and find relevance in the leadership stories of other professionals

• Recognize the importance of mentors and how to identify one

• Evaluate strategies to reduce gender bias in the workplace