This article focuses on 10 behaviors that must be avoided whenever possible.
Every doctor, symphony conductor, or race car driver knows that hundreds of steps must be taken in order to be successful at medicine, music, or NASCAR racing, respectively. These same stellar performers also know that there are dozens of behaviors that must be avoided so that every member of the audience or each patient can have a positive experience. In the past I have written and lectured on what top-performing doctors need to do to have an outstanding practice—that is, one that maintains the loyalty of existing patients and continues to attract new patients to the practice. This article focuses on 10 behaviors that must be avoided whenever possible. Avoiding these mistakes and blunders will not guarantee a robust, healthy practice but will ensure a practice that will be appreciated by all the patients who interact with the doctors and the staff.
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