High-performance teamwork is based on a trusting relationship between a team leader and the team members. Job crafting is a way to communicate that their leader cares about them individually, which supports trust.
Medical practices have many job functions, with team members filling one or more depending on their skills and the needs of the organization. Job design is a management function directed toward meeting the organization’s needs, which is important but ignores the individual needs of employees. Job crafting describes how a leader and team members meet the functional needs of the organization and also consider what is important to each team member. Employees can be motivated to perform better if they have some control over their work environment and content, especially if they see the importance to their internal or external customers of what they do. Crafting can begin during a performance review to agree on changes that could be made. Sometimes changes are made to modify dysfunctional behavior, make a job more fulfilling, and allow a team member to improve and grow to be more valuable to the organization. As with any change, leadership skills must be applied to create and maintain a trusting environment.
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