Using these models, healthcare leaders can integrate patient safety with clinician wellbeing and create the conditions necessary for clinicians to provide excellent care.
In the dynamic and stressful environment of healthcare, leadership training has not evolved to incorporate the rapid technology advancement with the connectivity and enhanced accountability that has come with it. Hence, there is a gap in leader best practice to account for human adaptation lagging behind technological advances in healthcare. Leadership’s basic level understanding of human factors could help prevent or mitigate negative impact from the variety of externally imposed expectations on clinicians that currently drive many hospital leader decisions. The new models proposed here build on traditional safety models of systemic barriers or defenses used in complex systems but integrate a consideration for human factors affecting outcomes. This framework can help leaders more realistically weigh risks and benefits of healthcare initiatives to avoid negative consequences of their decisions.
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