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American Association for Physician Leadership
American Association for Physician Leadership

Employee Turnover: Why Medical Practices Lose Good Employees

by Heather M. Moore, MHA | Lihua Dishman, DBA | John Fick, EdD

August 8, 2022


Summary:

This study suggests that there are simple institutional fixes that can be implemented to better retain high-performing employees.



Abstract:

Turnover is always a challenge for healthcare organizations, with significant financial implications and negative repercussions for employee satisfaction and patient satisfaction. As medical practices grapple with the Great Resignation, retaining sufficient staff to maintain operations has become even more challenging. The purpose of this study was to better understand factors that underlie employee retention and turnover. Qualitative data were collected from 24 medical practices administrators and thematically analyzed. Data analyses revealed two key findings. First, organizational structure emerged in developing and retaining high-performing employees. Second, physician owners emerged as both a critical enabler and a critical barrier for employee retention.


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Heather M. Moore, MHA

Second-year doctoral student, A.T. Still University of Health Sciences, College of Graduate Health Studies, Kirksville, Missouri; e-mail: hmoore@atsu.edu.


Lihua Dishman, DBA

College of Graduate Health Studies, A.T. Still University, Kirksville, Missouri.


John Fick, EdD

College of Graduate Health Studies, A.T. Still University, Kirksville, Missouri.

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