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American Association for Physician Leadership
American Association for Physician Leadership

What Is Five-Star Service, Really?

James W. Saxton


Maggie Finkelstein DiCostanzo, Esq.


Nov 8, 2022


Physician Leadership Journal


Volume 9, Number 3, Pages 66-68


doi:10.55834/plj.7718785990


Abstract

Five-star customer service may seem to be common sense to those first introduced to the concept; however, in reality, providing five-star customer service on a consistent basis can be extraordinarily difficult, particularly when the individual health professional or practice is under stress. Why? Because true five-star service addresses behaviors, actions, and reactions.

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