A Short History of the Convenience Store: What It Means for Modern Medical Care

Shep Hyken


Neil Baum, MD


May 8, 2026


Healthcare Administration Leadership & Management Journal


Volume 4, Issue 3, Pages 125-127


https://doi.org/10.55834/halmj.3901554140


Abstract

We all recognize that merely providing a diagnosis and then prescribing an appropriate treatment is not going to be enough to endear a doctor to his or her patients, nor will that basic format alone maintain the loyalty of existing patients. There are many opportunities to provide added convenience to your patients, which will make your practice more attractive to existing patients and more appealing to new ones. This article discusses the convenience revolution occurring today and how to implement it in your practice.




Shep Hyken
Shep Hyken

Shep Hyken, Customer Service and Experience Expert, Shepard Presentations, St. Louis, Missouri.


Neil Baum, MD

Neil Baum, MD, Professor of Clinical Urology, Tulane Medical School, New Orleans, Louisiana, and author of Medicine is a Practice: The Rules for Healthcare Marketing (American Association for Physician Leadership, 2024).

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