Difficult Conversations: 10 Mistakes That Undermine Accountability
Webinar
Every physician leader faces difficult conversations — but few are ever taught how to handle them effectively.
Whether it is addressing performance concerns, navigating resistance, clarifying expectations, or managing tension between colleagues, these conversations carry real consequences for trust, teamwork, engagement, and outcomes.
If you have ever walked away from a conversation thinking:
“I thought I was clear.”
“That escalated quickly.”
“I waited too long.”
“Now the relationship feels strained.”
— you are not alone.
Most leaders don’t avoid difficult conversations because they lack courage. They avoid them because they don’t know how to begin, how to stay focused, or how to address issues without triggering defensiveness.
In this engaging 60-minute webinar, leadership consultant and author Marlene Chism reveals the 10 most common mistakes leaders make during difficult conversations — and introduces a framework for handling them with greater clarity, confidence, and emotional intelligence.
Drawing from her Performance Coaching Model (PCM), Marlene will show leaders how to move from avoidance and frustration to more productive dialogue and aligned expectations.
Learning Objectives:
Recognize the communication mistakes that undermine trust and accountability
Identify patterns that cause difficult conversations to escalate or stall
Distinguish between accountability and responsibility in leadership conversations
Gain a high-level overview of the Performance Coaching Model (PCM)
When leaders improve the quality of their conversations, they improve the quality of accountability, teamwork, collaboration, and execution.