July/August 2021

This article presents a bonus plan that is equitable and serves as a motivator to provide outstanding service to the patients in the practice.

This article suggests that there are flaws in using carrot-and-stick management with healthcare employees and that there are other motivational strategies that are far more effective.

Earning the trust of patients through emotional intelligence strategies and establishing fair payment policies leads to better patient–practice relationships as well as healthier finances.

Social media use is growing steadily, and physicians must understand the risks and avoid the possible violations to achieve success.

The challenge for the future is for women physicians to move into top management roles.

Business acumen is the capability to bring about positive results or outcomes. Sharpening your acumen starts by acknowledging that your behavior can directly affect and improve business outcomes.

Patient satisfaction is becoming increasingly important for reimbursement. This study aims to evaluate the association of various patient payer coverages and satisfaction scores.

Recognizing that many trainees and newly minted physicians feel like imposters, this article offers guidance to those unable to internalize and accept their success.

This article discusses three innovative ways to successfully train physicians at their practices: short Zoom training sessions; peer remote trainers; and personalized optimization sessions.

This article presents the ins and outs of recording interactions—including voice, chat and instant messaging, screen sharing, and video meetings—on the Microsoft Teams platform.