Volume 35, Issue 1
This article provides medical practice managers and employees with an overview of what above-and-beyond customer service is, why it’s important, and what it looks like.
Often there are gaps between what the patient requests and what we deliver in the services we provide. This article describes how to identify a gap, how to find the causes of the gap, and, finally, how to bridge the gap and improve the patient’s expe...
There are decidedly different avenues for a clinician to find the right job. Included on that road are the professional recruiters who generally are either retained or contingency fee–based.
What can be done to weed out the few licensed physicians that tarnish the reputation of the many and discipline them as appropriate?
This article pays homage to my psychiatrist, who recently died after a long life well lived. It highlights critical interactions in our therapeutic relationship over the course of my career.
This article examines the standard of care, defining its theoretical underpinnings, the inherent human factors that lead to medical errors and violations, and the real world of medical negligence today.
There’s plenty of blame to go around when trying to figure out who’s responsible for our much-maligned way of delivering care in America.
A web-based survey administered to physicians found 93.8% reported being “extremely satisfied” and that ATs are most cost-effective as midlevel healthcare professionals. Physicians stated a healthcare model including ATs is optimal and “should be the...
This article is the first in a three-part series examining the different generations currently found in the healthcare workspace.
Opioid addiction is an epidemic affecting the whole nation. Primary care medication-assisted treatment (MAT) can reach patients in local areas, including rural communities. Other studies have explored physician reluctance to prescribe MAT. We sought ...
Alternative Payment Models: Comprehensive Care for Joint Replacement and Benefits to Orthopaedic Surgeons
This review aims to outline the foundation of a value-based payment model and the potential benefits it can bring to orthopaedic surgeons.
Management of a Preoperative Care Center by an Attending Anesthesiologist Is Associated with a Reduction in Day-of-Surgery Cancellations
Preoperative care centers (PCCs) improve patient satisfaction and reduce the number of day-of-surgery cancellations; however, optimal staffing models have not been established. At the center in our study, the PCC structure was altered to include a fu...