January/February 2016

This article defines “crowd sourcing,” offers examples, and explains how to get started with this approach that can increase your ability to finish a task or solve problems that you don’t have the time or expertise to accomplish.

Despite the recent rapid change and heavy regulation of medical practice, two fundamentals—efficient practice management and effective practice marketing—can ensure the success of private practitioners.

This article informs the reader of the steps to take to prevent stealing in the medical office, how to recognize if it is occurring, and how to obtain restitution or prosecution.

Practices should coach staff on verbiage and body language that encourage respect, kindness, and understanding.

Healthcare delivery to patients is becoming more and more centered on the hospital or institutional setting, thus making contractual relationships with hospitals even more important for medical practices. As a natural outgrowth of this relationship, ...

This article discusses ways to manage the disruptive audience member and will help those of you who do public speaking to tactfully and professionally disengage someone who is ruining your program.

This article explores what medical practices need to know about interaction recording, what to look for in an interaction recording solution, and how to best utilize that solution to meet compliance, manage liability, and improve patient care.

This article explores practical strategies the medical practice manager can use to assess, foster, and increase employee commitment.

This article uncovers the latest technology trends for retaining and reactivating your patients, an approach that is much more cost effective than constantly bringing in new patients as others go out the back door.

HIPAA and the HITECH Act are highly nuanced laws, and the fines for not complying can be significant. The commencement of Phase 2 audits shows just how serious the OCR is about compliance and how determined it is to enforce HIPAA rules and policies.

Physicians in training, nurse practitioners, physician assistants, attending physicians, and institutions that sponsor medical education are all at risk for potential professional liability issues. This article addresses these medical education setti...

The purpose of our study was to compare performance between Medicare Advantage and stand-alone prescription drug plans on the two quality assurance measures of drug-disease interaction and drug-drug interaction for elderly heart failure beneficiaries...