American Association for Physician Leadership

Physicians and Professional Behavior Management Strategies: A Leadership Roadmap and Guide with Case Studies


One of the most difficult tasks physician leaders regularly face is managing and mitigating unprofessional physician conduct complaints from patients, colleagues, nurses, and staff. Navigating the process well is usually a trial-by-fire exercise for most. Newly appointed physician leaders, especially, are nervous and uncomfortable confronting these issues with their colleagues. 

Physicians and Professional Behavior Management Strategies aims to assuage those concerns and instill confidence by providing practical advice and guidance on managing disruptive behavior with real-world case examples and in-depth discussion on the process.

Case examples include:

  • Sexual harassment

  • Physical aggression

  • Substance abuse

  • How to have difficult conversations and conduct meetings with proactive follow up

Complementing the case discussions are strategies to reduce and mitigate disruptive behavior.

Physician leaders often lack formal training on how to “manage” physicians engaged in unprofessional behavior.  There are professional, personal, and legal pitfalls, and everyone engaged in the process is uncomfortable. Through Dr. Matthew Mazurek’s leadership positions, he has had the opportunity to conduct dozens of investigations of unprofessional and disruptive conduct from the mundane to the serious.  He offers practical advice and guidance on managing disruptive behavior, description and analysis of personal traits and disorders of disruptive physicians, and strategies to reduce the incidence of these behaviors.  

The Joint Commission, recognizing the need for hospitals and medical staffs to intervene, released a statement on how disruptive behavior harmed patients and lead to medical errors. 

Physicians and Professional Behavior Management Strategies, through a variety of case examples, gives readers a roadmap on how to recognize and manage chronic disruptive behavior instead of looking the other way.

About Author(s)
Table of Contents

Matthew J. Mazurek, MD, MHA, CPE, FACHE, FASA, was born and raised in Fresno, California, and earned his Bachelor of Arts in English, magna cum laude, at California State University, Fresno. He attended medical school and completed anesthesia residency at the University of California, San Francisco.

He was a partner in private practice for 12 years with Southern Arizona Anesthesia Services, P.C., and served as both chair of anesthesia and chief-of-staff at St. Mary’s Hospital in Tucson, Arizona. He also held the position as medical director for Envision Physician Services and Sanford Health in Bemidji, Minnesota, and served on the board of directors for the Minnesota Chapter for the American College of Healthcare Executives.

His interest in leadership led him to pursue completion of his Master’s in Healthcare Administration as a distinguished scholar at Colorado State University-Global as well as CPE and FACHE certification through the American Association for Physician Leadership and the American College of Healthcare Executives. More recently, he was designated Fellow of the American Society of Anesthesiologists (FASA). He has held numerous positions as adjunct assistant professor providing clerkships and rotations for medical students, residents, and CRNA students. Currently, he is assistant professor in the Department of Anesthesiology at the Yale School of Medicine, dedicating his time to teaching, writing, and research.

For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.


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AAPL providers leadership development programs designed to retain valuable team members and improve patient outcomes.

American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)