American Association for Physician Leadership

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Next-Level Healthcare Employees: Improving the Performance of a Good Team


Although healthcare leaders spend a lot of time dealing with the day-to-day operations of their organizations, to be most effective, they must also devote the time and know-how necessary to inspire, encourage, and teach their good employees to become excellent employees. That’s where this book comes in.

Settling for good employees is simply not setting the bar high enough in today’s competitive healthcare marketplace. Next-Level Healthcare Employees: Improving the Performance of a Good Team is important because it presents readers with 17 clear, practical, how-to-do-it strategies that they can use right away and with little-to-no cost to help their good employees level up their performance from good to stellar.

Some organization leaders fall into the common trap of overlooking their employees who are doing a basically good job. Good employees are not squeaky wheels, so they don’t usually get much oil.

However, that is a dangerous strategy. Good employees who are ignored often stagnate and their work can suffer. It’s unlikely that they will ever reach their full potential. In some cases, good employees who feel ignored and unchallenged become bored and frustrated and subsequently leave.

This book is on-point with clear strategies for leveling up good employees, leaving the reader no doubt about what to do or why to do it. Ultimately, readers can use what they learn to lead their good employees to stellar performance, which in turn will help those employees feel happier, more fulfilled, and more likely to stay.

Bonus Section! “Creating a Core Beliefs Statement: 25 Guiding Truths for Your Employees” should be mandatory reading for every healthcare employee. Author Laura Hills, D.A., articulates clearly and concisely what it means to work in a healthcare organization — what the job really is — in a way that readers can easily understand.

About Author(s)
Table of Contents

Laura Hills, D.A., has accomplished many things over a distinguished 40-year career but defines herself first and foremost as an educator. She holds a Doctor of Arts in higher education with a focus on adult learning and leadership. Her passion is to teach professionals how to lead and develop others, build better relationships, and communicate more effectively. She is well known for her programs, books, and articles, and notably is a columnist for AAPL's Healthcare Administration Leadership and Management Journal and the Journal of Medical Practice Management since 1998.

For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.


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AAPL providers leadership development programs designed to retain valuable team members and improve patient outcomes.

American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)