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The Emotionally Intelligent Physician Leader


In today's fast-paced world of healthcare, physicians require effective tools to help manage, adapt, and get ahead in their careers. As a physician leader, it’s no secret that emotional intelligence (EI) and an emotional quotient (EQ) is critical to career and life success. Knowing how to use EI can improve relationships with your patients and interactions with your colleagues.

Embracing emotional intelligence has become an essential aspect of contemporary culture. This well-written, concise, and practical book, The Emotionally Intelligent Physician Leader, serves as both an educational overview of EQ in healthcare, and a guide for physicians to follow in pursuit of achieving their fullest potential and balancing happiness with success.

How does this book give you an advantage?

Childs shares key lessons gleaned from her career to provide physician leaders with actionable information to improve their EQ, and build better relationships with patients, as well as others within their organizations.

Here are some of the topics the author discusses in detail:

  • Physicians and managing up

  • The six primary emotions

  • Inter-departmental logistics

  • Delegation and practice efficiency

  • Basics of body language

  • When we have to say no to a patient

  • Patients making independent decisions

  • How to deal with difficult patients

  • Set the stage to establish boundaries

  • Shape patient satisfaction

  • Questions for peer discussions

  • The provider’s role and relationships

  • Communicating effectively with staff

If you’re a physician, The Emotionally Intelligent Physician Leader provides practical findings and insights with emphasis on how to employ your EQ in the most beneficial way.

About Author(s)
Table of Contents

Susan Fink Childs, FACMPE, has over 30 years’ experience in healthcare and is a board certified fellow of the American College of Medical Practice Executives (ACMPE). She established her career in Public Accounting and Medical Administration before forming Evolution Healthcare Consulting in 2002.

Childs is a national presenter and international author for organizations including AAPL, AAOE, AAP, MGMA, Ascent, ACC, and the AMA. She also served as the ACMPE education advancement chair with MGMA. With an extensive background in medical practice operations, personnel and role development, revenue cycle, front desk TOS collections, communication, customer service, and physician communications, her objective is to help practices build compassionate, accessible care while ensuring each staff member is respected and recognized for their individual value, impact, and contributions to the practice.

For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.


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AAPL providers leadership development programs designed to retain valuable team members and improve patient outcomes.

American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)