Communications and Team Management Micro-Credential

Effective leadership depends on the ability to communicate clearly, navigate conflict, build high-performing teams, and manage complex interpersonal dynamics in high-stakes healthcare environments. This micro-credential develops the essential interpersonal and emotional intelligence skills that enable leaders to drive results through people, create psychologically safe work environments, and foster collaboration across diverse personalities and professional backgrounds. This self-paced micro-credential includes over 30 hours of content, with all courses filled with actionable takeaways.

What You'll Learn:
Through five comprehensive courses, you'll develop sophisticated communication capabilities starting with the DISC psychometric assessment to identify your personal communication style and learn to interpret non-verbal cues and word choice that reveal underlying intent. You'll build strategies for adapting your approach to work effectively with colleagues, patients, and teams who communicate differently.

Conflict is inevitable in healthcare settings, but how you navigate it determines team effectiveness and organizational culture. You'll learn to recognize conflict early within professional relationships, practice naming and clarifying conflicts constructively, and employ the BRAVING model of trust to build high-trust environments. Develop enhanced conflict competency through effective listening, boundary-setting, expectation management, and delivering feedback that changes behavior without damaging relationships.

Emotional intelligence becomes your foundation for managing disruptive behaviors and preventing burnout. Using personalized EQ assessment results, you'll devise strategies for behavior management that account for mental health factors and differing personality types. Learn both self-awareness techniques for analyzing challenging scenarios and systemic approaches to preventing and mitigating physician burnout—for yourself and your teams.
Advanced behavioral management skills prepare you to investigate professional behavior complaints, determine appropriate action steps, and integrate your leadership style into effective intervention strategies. You'll formulate proactive and reactive approaches that address disruptive behavior while supporting the wellbeing of all team members.

Finally, you'll master the art and science of building and leading effective teams. Explore team structures that produce results, understand how recruitment, selection, and even chronotypes impact team chemistry, and differentiate between coaching and mentoring approaches. Examine leadership frameworks for individuals versus teams and discover strategies that promote efficient teamwork and navigate change management successfully.

Action Plan:
The micro-credential culminates in developing a comprehensive action plan where you'll apply these integrated skills to address a real communication, team management, conflict resolution, or behavioral challenge in your organization. You'll analyze current team dynamics, establish baseline measurements, design evidence-based interventions using frameworks from the coursework, and create an implementation roadmap with measurable targets and accountability mechanisms. This capstone ensures you translate learning into tangible improvements in team performance, workplace culture, or stakeholder relationships.

Who Should Enroll:
This micro-credential is designed for physician leaders, clinical department chairs, medical directors, chief medical officers, and healthcare executives who lead teams, manage complex interpersonal dynamics, address disruptive behaviors, or seek to enhance their emotional intelligence and effectiveness in building high-performing, psychologically safe healthcare teams.

Courses Included in This Micro-Credential:
Fundamentals of Physician Leadership – Communication
Resolving Conflict
The Emotionally Intelligent Physician Leader
Advanced Behavioral Management Strategies
Building and Leading Effective Teams
Action Plan