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The Hospitality Deficit in Healthcare
Growing competition in the hospitality industry forced astute practitioners to discover and embrace better ways to reach, engage, and serve customers. This awareness led the most successful providers to develop compre...
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Patient Education and Physician Leadership
In this podcast, John Whyte, MD, MPH, the chief medical officer at WebMD, talks with host Mike Sacopulos about his career path and the role of WebMD in providing quality health information to the public.
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Negotiating Second-Generation Contracts
As contracts between health systems/hospitals and physician groups approach their renewal dates, negotiations for second-generation contracts must consider the lessons learned from previous contracts and the changes i...
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How to Achieve Internal Five-Star Service
Creating a culture of five-star customer service within medical practices centers on relationships and requires effective communication skills, patience, respect, and courtesy. Breaches in internal five-star service c...
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Exploring the Issues that Early Career Physicians Need to Understand When Presented with an Employment Contract
Physician employment contracts are complex and often written to benefit the employer. Consequently, physicians should understand the ambiguities in employee contracts.
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Empowering Ourselves and Others
The author reflects on her life and career, and the support she received from mentors, family, and friends.
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You Will Need a Different Kind of Board of Directors
The board of directors is critical to a company’s organizational structure, overseeing management and protecting shareholders’ interests. In science-driven companies, the board’s role extends beyond traditional busine...
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The Coach’s Corner: Situational Coaching
This article explores how coaching, much like leadership, is a situational activity that requires coaches to adapt to the specific needs of their clients.
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Financial Forensics and the Medical Practice — The Role of the Physician Leader
While the term “financial forensics” is often reserved for the investigation and examination of the finances of a company for purposes of uncovering mismanagement or criminal activity, used here it refers to methods p...
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Mountains of Modules: Assessment and Redesign of Online Mandatory Training to Promote Physician Wellness and Reduce Burnout
Healthcare organizations commonly use mandatory online training modules to meet regulatory compliance and improve patient safety and quality of care. These well-intentioned efforts have increasingly burdened physician...
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Improving Engagement in Healthcare Providers Using Appreciative Coaching Exercises
Studies have demonstrated that reducing the drivers of burnout does not enhance engagement, but that improving employee engagement does reduce burnout. To refocus the discussion toward improving engagement, this artic...
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Artificial Intelligence in Healthcare: The Revolutionization of Medicine
Artificial intelligence (AI) is becoming a significant part of healthcare, with the potential to alter the landscape of medicine as we know it. The primary objective of this review is to provide definitions of crucial...
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Using Internet Databases to Advance Health Equity, Population Health, and Workforce Planning
Physician leaders and policymakers must understand the attributes of their patients’ communities and geographies. Numerous databases provide access to extensive data too numerous to manage casually.
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Trends in Remote Patient Monitoring
Leading healthcare organizations are using remote patient monitoring (RPM), which, according to some studies, is associated with improved patient outcomes and high patient and clinician satisfaction.
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Being an Influencer, Being a Mentor, Being a Leader
Healthcare is a complex and dynamic industry that requires constant innovation, collaboration, and adaptation.
