How to Achieve Internal Five-Star Service

Abstract

Creating a culture of five-star customer service within medical practices centers on relationships and requires effective communication skills, patience, respect, and courtesy. Breaches in internal five-star service can create a vicious cycle of animosity that can intensify throughout the day, affecting patient care. Physicians play a crucial role in creating an environment where staff are motivated to provide outstanding customer service. Ultimately, a culture of internal and external five-star service can be achieved with the right training, tools, and commitment from everyone in the practice, resulting in better patient care and a more positive work environment. The authors suggest various strategies to promote this commitment, including in-service training, recognition, employee opinion surveys, and new employee orientation.