Topic
Problem Solving
1021 articles
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You Need to Understand Your Employees’ Caregiving Responsibilities
Employees regularly balance work with caregiving responsibilities, whether it is child care, eldercare, or caring for another family member. Yet many organizations lack visibility into who their caregivers are and wha...
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Your Transformation Doesn’t Need an Endpoint
In the August 31 edition of The Insider newsletter, managing editor Gretchen Gavett shares an argument for why organizational transformation should be a learning journey, a formula to gauge your geopolitical risk, and...
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Medical Staff Governance & Leadership
This article discusses hospital medical staff structures, emphasizing self-regulation, credentialing, privileging, and quality assurance. It explores peer review processes like FPPE/OPPE, professionalism policies, and...
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Is Your Strategic Plan Too Ambitious? Or Not Ambitious Enough?
How ambitious should your strategic plan be? Aim too low, and you may settle for incremental gains. Aim too high, and you risk overwhelming the organization.
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Assessing and Changing Work Culture
Healthcare leaders can assess and reshape workplace culture by observing behaviors, clarifying values, engaging employees, aligning systems, and sustaining change through communication and support.
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Research: Why Some Junior Employees Work Well with AI—and Others Don’t
Organizations need to understand how individuals create value beyond the AI baseline in real organizational settings, particularly in higher-stakes professional work requiring judgment, domain expertise, and decision-...
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The Ultimate Clinical Dyad: The Chief Nursing Officer and Chief Medical Officer in Partnership
The CMO-CNO relationship is key to healthcare success, uniting distinct expertise to improve culture, safety, and outcomes. Built on respect and collaboration, strong partnerships enhance teamwork, accountability, and...
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Improving Accuracy in HCC Coding Through Clinician Engagement
This project improved HCC documentation accuracy by educating clinicians on VBC, RAF scores, and coding, using leaderboards and nonmonetary incentives to foster a culture valuing accurate documentation, chronic care m...
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From Volatility to Value: How Healthcare Leaders Can Fortify Supply Chain Strategy in 2026
Healthcare supply chains face growing challenges like regulatory shifts, tariffs, and inflation. This article explores strategies for resilience, leadership's role, and a forward-looking framework for 2026 and beyond.
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Beyond the Pandemic: Crisis Management in Healthcare in an Era of Complexity, Uncertainty, and Misinformation
This article explores a leadership framework for tackling future healthcare crises, emphasizing trust, communication, adaptability, and decision-making to address challenges like misinformation, cyber threats, and cli...
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A Journal for This Moment — and Every Moment That Brought Us Here
The Physician Leadership Journal (PLJ), the flagship publication of the American Association for Physician Leadership (AAPL), has been reimagined to address the evolving challenges of healthcare and physician leadership.
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Don’t Quit Your Job Before Asking Yourself These Questions
If you’re thinking about quitting your job, first do a quick analysis. Is the organization you work for the source of your concern? Then, you might look for a similar job with another employer. Is the job the problem?...
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Aspiring Leaders, Don’t Just Network Up
Aspiring leaders and high-potential professionals often prioritize building relationships with senior leaders, assuming visibility at the top drives advancement. But research on organizational networks suggests that r...
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Managing an Overworked Employee
Chronic overwork in healthcare leads to reduced productivity, poor morale, mistakes, and missed growth opportunities. Learn strategies to manage and support overworked teams.
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Addressing Sexual Misconduct in Healthcare
Matthew Mazurek, MD, discusses his book Sexual Misconduct, Harassment, and Discrimination in Healthcare in an interview with Mike Sacopulos. The book explores systemic issues in healthcare, including power dynamics, g...
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The Two-Organizations Problem
What if the company you’re leading isn’t the one you think it is? Most companies operate as two organizations: the polished version executives see in dashboards and boardrooms, and the messier, more revealing reality ...
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Compliments in the Medical Practice are Welcome, But Make Sure You Follow These 5 Guidelines
Boost employee confidence and productivity with timely, accurate, and meaningful compliments. Follow these 5 guidelines to ensure effective recognition.
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AI Adoption Is Overloading Your Middle Managers
Researchers conducted 18 semi-structured interviews with partners, managers, and junior consultants at two major consulting firms to understand how people at each level were actually using AI, what support they receiv...
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Making the Leap from Corporate Leader to PE-Backed CEO
Unlike most corporations, PE firms demand immediate value creation, lean execution, and direct, high-candor engagement with investors and boards. Rigorous assessment of candidates’ ability to deliver those things—and ...
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The False Alignment Trap
Drawing on research, behavioral science, and a case study of the jewelry group Pandora, this article explains how false alignment arises from vague discussions, avoidance of disagreement, and pressure to move too quic...
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Managers Are Struggling to Keep Up with the AI Productivity Boom
AI has dramatically accelerated the pace of work, allowing employees to execute ideas, produce deliverables, and launch projects far faster than traditional management systems were designed to handle. As a result, man...
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Surprising Ways to Reduce Turnover in High-Pressure, High-Skill Jobs
Burnout and overtime contribute to turnover among nurses and other highly skilled workers, but they are only part of the story. Research tracking ICU nurses found that employees were less likely to quit when they were...
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Navigating the Site Visit and Following Up
Physicians should begin job searches early, narrow top opportunities, and prioritize site visits to assess organizations. Prepare thoroughly, dress professionally, ask insightful questions, and communicate effectively.
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Improving Physician Organizational Attitudes and Leadership Self-Efficacy
A study on a 12-month chief medical officer leadership program found significant improvements in leader self-efficacy, shared vision, and organizational commitment, enhancing leadership confidence and alignment.
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Conversations with the Past
The article examines 65 years of changes in medicine from one physician's viewpoint, exploring advancements in technology, training, patient care, and bureaucracy, while emphasizing the need to preserve humanistic val...
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Research: As Careers Get Longer, Midcareer Work Needs to Change
As careers lengthen into people’s 70s and beyond, many organizations are discovering that their most experienced midcareer employees are burning out just as they enter their most critical leadership years.
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The Power of Strategic Centering
In a dematerializing economy—where value has shifted from physical assets to intangibles such as data, software, and capabilities—traditional strategy frameworks no longer provide enough guidance. Organizations need a...
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It’s Hard to Use AI as a Team. These 3 Practices Can Help.
Many organizations expect AI to automatically improve teamwork, but research shows the opposite can occur. Without intentional integration, AI can reduce engagement, narrow participation in meetings, and shift ownersh...
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What Global Companies Lose When Decision-Making Revolves Around Headquarters
Global companies often default to an HQ-satellite model in which strategy is shaped less by market insight than by who is present when decisions are framed—an imbalance amplified by time zones and asynchronous discuss...
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What Self-Awareness Really Is (and How to Cultivate It)
Although most people believe that they are self-aware, true self-awareness is a rare quality. In this piece, the author describes a recent large-scale investigation that shed light on some of the biggest roadblocks, m...
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Unlocking the Power of Collaborative Leadership as a Driver of Healthcare Transformation: A Qualitative Systematic Review
The study highlights collaborative leadership's role in fostering healthcare teamwork, empowerment, and communication, improving patient care, job satisfaction, and outcomes.
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Don’t Underestimate the Value of Professional Friendships
Most people try to keep work and friendship in separate boxes, but that division is counterproductive. Professionals now spend more time with colleagues than with anyone else, and strong personal ties at work are dire...
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Recognize the Warning Signs of Impending Job Termination
Physicians, like many professionals, face job insecurity in today’s dynamic healthcare environment. Recognizing early warning signs of impending job termination — such as shifts in management behavior, changes in work...
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Why Effective Leaders Get Branded as Problems
When a leader creates friction, organizations default to a single explanation: the leader needs to change. In reality, that friction usually comes from one or a combination of four different sources—capability, percep...
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Disruptive Behavior in Medicine: History and Definition
Disruptive physician behavior, rooted in historical professionalism issues, persists despite reforms. Clear definitions and policies are vital for effective resolution.
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A Short History of the Convenience Store: What It Means for Modern Medical Care
Building patient loyalty goes beyond diagnosis and treatment. Embrace the convenience revolution to attract and retain patients by enhancing their overall experience.
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Ethics at the Edge: Bioethics, AI, and the Courage to Lead
Bioethicist Arthur Caplan, PhD, founding head of the Division of Medical Ethics at NYU Grossman School of Medicine, joins SoundPractice host Mike Sacopulos for a sweeping conversation about the past, present, and futu...
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Gen AI Could Fix Performance Reviews—or Make Them Even Worse
Generative AI can greatly improve the value of performance reviews, but most companies are just using it to produce polished versions of traditional narrative reviews more quickly rather than improve them. A better ap...
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The CEO of UnitedHealthcare on Fixing What Frustrates Customers Most
Several years ago UnitedHealthcare launched a Consumer Resolution Center that combines AI insights with human judgment to proactively identify customers in distress and empower skilled employees to resolve their probl...
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Workforce Engagement and Employee Retention
Healthcare workforce retention hinges on clear communication, transparency, and trust, addressing misaligned expectations rather than relying solely on incentives.
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The Future Implications of AI and Experiential Learning Opportunities in Public Health and Health Administration
This article explores AI's transformative role in experiential education, especially in public health, highlighting adaptive learning, digital twins, and generative AI's impact.
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Creep or Coopetition: What Physician Leaders Must Decide About the Future of Medical Practice
Healthcare faces growing scope overlap among clinicians, shifting from competition to "coopetition." Physician leadership is vital to navigate this complex collaboration.
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Driving Value-Based Care by Putting Patients First
Pamela Sullivan, MD, MBA, CPE, transitioned from physical therapy to emergency medicine and urgent care leadership, now excelling in value-based care. She leads P3 Health Partners' High-Risk Programs, focusing on pati...
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Employees Are Relying on AI for Personal Support. That’s Risky.
Employees are increasingly turning to AI for career advice, emotional support, and even friendship. However, researchers found that despite these interactions, more than half of 1,545 U.S. knowledge workers surveyed f...
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Negotiating When There Is No Plan B
How can negotiators find leverage even when they appear to have no viable alternatives? The absence of a clear BATNA (best alternative to a negotiated agreement) doesn’t mean dealmakers are powerless; they can expand ...
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Dealing with Physicians Who Won’t Get with the Guidelines
Healthcare leaders must address noncompliance with guidelines through respectful dialogue, transparency, and teamwork to ensure patient safety, uphold standards, and drive positive change.
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When Dialogue Becomes Data: The Empathy Gap in AI-Driven Physician Recruitment
Generative AI revolutionizes medical hiring by automating sourcing, screening, and communication, but demands ethical oversight to address risks and challenges.
