September/October 2025

Healthcare Administration Leadership & Management Journal

September/October 2025

Vol. 3, No. 5 · 12 articles

  1. Trust, Access, and Visibility

    HALMJ September/October 2025 Kristin E. Lauter, PhD

    The article traces the author's path from childhood math challenges to a PhD in theoretical math, highlighting her work in cryptography, AI, genomic privacy, and advocacy for women in mathematics and social equity.

  2. From Frustration to Satisfaction: Enhancing Phone Skills in Your Medical Office

    HALMJ September/October 2025 Spencer Peller

    Discover five common phone communication mistakes front desk staff should avoid and learn strategies to boost patient satisfaction and streamline practice operations.

  3. Effect of Discontinuing the Administration of Supplementary Electrophysical Agents Before and After Physical Therapy in a Medical Institute’s Outpatient Rehabilitation Program

    HALMJ September/October 2025 Yasunao Toyoshima, RPT, MBA, Yutaro Hyodo, RPT, PhD, Takumi Jiromaru, RPT, PhD

    The study found that discontinuing supplementary electrophysical agents in outpatient rehabilitation led to increased patient visits, improved operational efficiency, and higher employee satisfaction. These changes su...

  4. Personality, Implicit Bias, and Emotional Intelligence: Impact on Physician Attitudes, Behaviors, and Patient Care

    HALMJ September/October 2025 Alan H. Rosenstein MD, MBA

    Physician biases can affect patient care outcomes. Addressing subconscious factors through awareness, education, and training can enhance care relationships and results.

  5. Partnering, Communication, and the Supply Chain

    HALMJ September/October 2025 Owen J. Dahl, MBA, FACHE, LSSMBB

    Physician engagement fosters trust, collaboration, and communication among healthcare stakeholders, enhancing patient care, cost efficiency, and system transformation.

  6. Leadership Lessons From Napoleon

    HALMJ September/October 2025 Neil Baum, MD, Ron Harman King, MS

    Explore Napoleon Bonaparte's leadership style and learn how his strategies can inspire effective management in your medical practice.

  7. The Only Constant Is Change

    HALMJ September/October 2025 Peter B. Angood, MD, FRCS(C), FACS, MCCM, FAAPL(Hon)

    Healthcare evolves rapidly, driven by science and technology, but faces challenges from regulatory, political, and financial shifts. Physician leadership is key to progress.

  8. The Evidence and Impact of Coaching: Focusing on Physician Leadership Coaching for Improved Outcomes

    HALMJ September/October 2025 William “Marty” Martin, MA, MS, MPH, Psy.D., CHES, W. Mitch Heroman, MD, MBA, CPE, CEC, FAAPL

    Coaching boosts well-being, performance, and leadership, with physician coaching reducing burnout, enhancing resilience, and improving healthcare outcomes.

  9. Effect of Text Message Reminders on Cervical Cancer Screening Rates at the Center for Comprehensive Health Practice: A Quality Improvement Study

    HALMJ September/October 2025 Annie Tram Anh N. Nguyen, BS, Anna S. Nidhiry, MS, MPH, Mariely Fernandez, MD, Sharon Chu, MD, MPH

    A study in East Harlem used text reminders to boost cervical cancer screening rates among underserved groups, raising adherence from 46.1% to 57.8% post-intervention.

  10. Strengthening Payer Relationships Amid Rising Healthcare Costs

    HALMJ September/October 2025 Sydney Simpson

    Strong relationships with insurance payers are vital as healthcare costs rise. Expanding services, utilizing ASCs, and streamlining workflows help manage expenses and secure better contracts.

  11. Healthcare Executive Highlights for Second Quarter 2025

    HALMJ September/October 2025 Alaaddin Salih, MBBS

    The article reviews Q2 2025 U.S. healthcare policy, economic trends, and fiscal impacts of OBBBA reforms, examining tax cuts, Medicaid changes, and legislative outlooks.

  12. Breaking Down Team Silos

    HALMJ September/October 2025 Laura Hills, DA

    This article examines workplace silos in healthcare, their causes, impacts, and offers 25+ practical strategies to dismantle them and build effective cross-functional teams.