Taming Disruptive Behavior
Also available as Kindle
Disruptive behavior can happen in any workplace, but when it hits healthcare organizations, it can have dramatic impacts on patient care. In this definitive book by two expert therapists who have studied all aspects of disruptive behavior, you will learn not only how to recognize it, but also how to manage chronic disruptive behavior instead of looking the other way.
Are you dealing with behaviors such as these?
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Unwillingness to adhere to company or practice policies
Constant tardiness, disorganization, inability to maintain a schedule
Unprofessional appearance or demeanor; poor bedside manner
Unwillingness to help out in a pinch or assume responsibility
Offensive humor
Sexual misconduct at work – sexual inuendo and sexual harassment
Clinical “laziness” – not interested in keeping up on advances in the field; stubborn, inflexible
Argumentative (always right, never wrong)
Complaining to patients, staff, physicians outside the group about colleagues and internal matters
Critical, derogatory, foul, or crude language use
Inappropriate expressions of anger, resentment, extreme negativity, moodiness, or irritability
Threats of violence or legal action directed at staff, partners, patients
Unethical, illegal, or unscrupulous behavior; lack of a sense of morality
No matter the situation you are facing in your healthcare setting, Taming Disruptive Behavior will provide you with a framework that clearly describes the problem and the solution:
How to distinguish between “unconventional” and truly disruptive behavior
What to do if you are perceived as disruptive Telltale signs of sexual misconduct in the workplace
Special considerations in dealing with nurses and members of the care team
What to do if a physician executive or board member is the problem
The role of human resources, the legal department, patient safety, quality management, risk management, and medical staff
When to get outside support and where to find help
Appendix: Programs for Disruptive Professionals included
About the author
Marty Martin, PsyD, MPH, is a highly sought-after presenter, strategic planning facilitator, and coach in the United States and abroad. His topics range from managing physician performance to elements of teamwork. Martin currently serves as director and professor of the health sector management MBA program at DePaul University in Chicago. In this role, he launched three innovative programs: a dual MBA/MS degree with Rush University, a healthcare concentration in the MS in predictive analytics, and an MS in health informatics.
Philip Hemphill, PhD, LCSW, is a thought leader in the behavioral health and addictive service industry. As a full-time professor of practice in the Tulane School of Social Work, he teaches and supervises the next generation of professional social workers. Currently, he is the chief clinical officer of BasePoint Health Management.
Contents
- Chapter 1: What is disruptive behavior and how common is disruptive behavior?
- Chapter 2: What are the impact, costs, and risks of disruptive behavior?
- Chapter 3: How can you prevent disruptive behavior?
- Chapter 4: How can you address disruptive behavior from a leadership and organizational perspective?
- Chapter 5: What are the special considerations when working with physicians?
- Chapter 6: What are the special considerations when dealing with nurses and other members of the care team?
- Chapter 7: What are the special considerations when addressing disruptive behavior of board members and senior leaders?
- Chapter 8: What are the special considerations when dealing with sexual misconduct at work?
- Chapter 9: What is the role of human resources, the legal department, patient safety, quality management, risk management, and medical staff?
- Chapter 10: What if I am perceived to be disruptive? Do you really mean me?
- Appendix: How can I use Multi-Source Feedback in the management of individuals with disruptive behavior?
- Programs for Disruptive Professionals
Words of praise
As the medical director of the Physician Health Program for our state, I encounter physicians with problems related to disruptive behavior on a daily basis. The negative impact that an organizational leader with these behaviors will have on the organization can e tremendous, with a trickledown effect that can damage the entire institution. Intervention and treatment are very effective and can turn even the most seemingly hopeless situations into positive experiences. This book provides a framework that clearly describes the problem and the solutions and will be an extremely valuable tool for any hospital, board of directors, corporation or treatment provider looking for guidance in these complicated situations, and I highly recommend it.
This is an excellent book by two authors with both practical experience on the front lines of treatment backed by a thorough knowledge of the growing amount of literature in the field. This is the original meaning of “evidenced based,” clinical experience plus knowledge of the latest research. I highly recommend this as an authoritative initial read for those unfamiliar with the topic and a good review for those who have past familiarity with worksite disruptive behavior.
