Lean Six Sigma for the Medical Practice Improving Profitability by Improving Processes
24 process improvement tools to boost efficiency so more of the revenues that come in go directly to the bottom line.
Also available as Kindle
Over the past 20 years, Lean and Six Sigma approaches have created profit breakthroughs for other types of businesses. The authors bring this methodology to healthcare providers, whittling down the myriad of traditional Lean Six Sigma tools to only those that matter most to their practices.
Drawing on his involvement with over 2,000 medical practices, author and Lean Six Sigma Master Black Belt, Frank Cohen, empowers practices - and their advisors - to use 24 process improvement tools to boost efficiency so more of the revenues that come in go directly to the bottom line.
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What types of improvements can practices make?
Prevent medical mistakes.
Improve patient care.
Decrease mortality rates.
Use analytics to identify inconsistent behavior by payers - so practices can hold payers' feet to the fire.
Use process improvement to help practices reduce denials by upwards of 50%.
Use techniques to improve both patient satisfaction and staff morale.
Eliminate bottlenecks in your practice and use metrics to make smart practice improvement decisions.
This book is written to translate Lean Six Sigma principles, and to provide the tools, specifically needed for the real-world medical practice environment. It will help in taking the first steps toward improving everything from patient visit cycle time to , A/R to staff and patient satisfaction and morale to compliance.
About the author
Frank Cohen, MBA, is principal and senior analyst for The Frank Cohen Group, LLC and a certified Master Black Belt in Lean Six Sigma. As a consultant and researcher, his areas of expertise include data mining, predictive analytics, applied statistics, process improvement and evidence-based decision support. Mr. Cohen is the author of several books and has published numerous articles and studies, as well as having trained thousands of physicians, administrators, CPAs, and other healthcare professionals in all areas of healthcare analytics.
Owen J. Dahl, MBA, FACHE, CHBC, is a nationally-known speaker and independent MGMA consultant with nearly 40 years in medical practice management — from entrepreneur, to manager of a $75 million practice with 65 physicians, to academician developing certification programs for major medical societies. He is also a Lean Six Sigma Master Black Belt. In addition to his Think Business! book, his latest book is Lean Six Sigma for the Medical Practice, with co-author, Frank Cohen. He is also the author of The Medical Practice Disaster Planning Workbook.
Contents
- Chapter 1
- :
- WIIFM (What's In It For Me?)
- Lean Six Sigma benefits for healthcare providers, administrators, frontline staff, attorneys, consultants and payers.
- Chapter 2
- :
- Why Process improvement?
- Understanding why process improvement will become the key driver for efficiency and profitability.
- Chapter 3
- :
- Team Building
- How process improvement (PI) teams differ from other teams since they require step by step project management including an end date - and how to create and use them.
- Chapter 4
- :
- Project Management
- How to streamline, eliminate bottlenecks, and use data and metrics for making PI decisions.
- Chapter 5
- :
- The TPI Toolbox
- A compilation of the most applicable Lean Six Sigma tools tailored specifically for medical practices.
- Chapter 6
- :
- Deployment Platforms
- Understanding and differentiating between the difference deployment platforms, including PDSA, A3, DMAIC, FOCUS and others.
- Chapter 7
- :
- What's Next?
- A look into the possible future of healthcare and why process improvement transcends any possible model.
