About the author

Daniel A. Handel, MD, MBA, MPH, CPE, is the vice president and chief medical officer for the Central Area of Atrium Health (part of Advocate Health) in Charlotte, North Carolina, and is a clinical professor of emergency medicine at Wake Forest University. In this role, he focuses on quality and patient safety, along with patient logistics, and continues to practice part-time as an emergency physician. He is also the program director for the Healthcare, Administration, Leadership and Management (HALM) ACGME-accredited fellowship at Atrium Carolinas Medical Center, only the third accredited program in the country.

Prior to this, he was the vice president and chief medical officer of Indiana University Health’s South Central Region. In this role, he was responsible for overseeing patient logistics, case management, quality and safety, credentialing, and the Southern Indiana Physicians medical group for an 11-county region. Prior roles included being the chief medical officer at the Medical University of South Carolina and vice chair for clinical affairs in the Department of Emergency Medicine at Oregon Health & Sciences University (OHSU) in Portland, Oregon.

Handel was raised in Indianapolis, Indiana. He received his Doctor of Medicine degree from Northwestern University, along with a Master’s in Public Health. In June 2014, he completed his Healthcare MBA from OHSU, where he also served on the faculty of the Division of Management, teaching process improvement and value streams.

He has a Lean Six Sigma black belt certification and holds advanced degrees in public health, aeronautics, and business. He lectures nationally on process improvement and improving patient flow. He is a Certified Physician Executive and Fellow of the American College of Emergency Physicians and American College of Healthcare Executives.

Contents

  • Dedication
  • Acknowledgments
  • Preface
  • Daniel A. Handel, MD, MBA, MPH, CPE
  • Foreword
  • Peter Angood, MD
  • SECTION 1: BUSINESS OF HEALTHCARE
  • Chapter 1: Market, Competition, and Community Needs Analysis
  • Parveen Chand, MHA, FACHE
  • Chapter 2: Contracts and Negotiations
  • Maggie DiCostanzo, Esq., and Dusko Stojkov, Esq.
  • Chapter 3: Optimizing Revenue and Margins
  • George “Deuce” Lukemeyer, II
  • Chapter 4: Financial Principles and Procedures
  • Mountasser Kadrie, PhD, MHA, FACHE, FACMPE, FHIMSS
  • SECTION 2: CARE INNOVATION, HEALTH EQUITY, AND POPULATION HEALTH
  • Chapter 5: Care Innovation
  • Bryan N. Becker, MD, MMM, FACP, CPE
  • Chapter 6: Health Equity
  • Jamie Wooldridge, MD, MS-PopH, CPE
  • Chapter 7: Population Health
  • Amin Hakim, MD, FIDSA, CPE, FACPE
  • SECTION 3: GOVERNANCE
  • Chapter 8: Health Systems Governance
  • Adia Ross, MD, MHA, and David Zaas, MD, MBA
  • Chapter 9: Medical Staff Governance & Leadership
  • Doug Koekkoek, MD, FACP, SFHM
  • SECTION 4: HEALTHCARE POLICY, LAW, AND ADVOCACY
  • Chapter 10: Hospital/Medical Center Accreditation
  • Maria Hamilton, MBA, FACHE, and Amyn M. Rojiani, MD, PhD, CPE, DFAAPL
  • Chapter 11: Graduate Medical Education (GME) Accreditation
  • Robert E. Harbaugh, MD, FAANS, FACS, FAHA; Beth K. Herman, DEd; and Amyn M. Rojiani, MD, PhD, CPE, DFAAPL
  • Chapter 12: Compliance and Regulatory
  • Roz Cordini, JD, MSN, RN, CHC, CHPC; Karen M Eastmond, CHC, CHPC, MBA; and Jacob Swartzwelder, CPC, CRC, CPMA, CIC, CEMC
  • Chapter 13: Policy, Advocacy, and Philanthropy
  • Jennifer L. Wiler, MD, MBA, and Greg Adams, DO, MBA
  • SECTION 5: HEALTH INFORMATION TECHNOLOGY
  • Chapter 14: Health Information Technology Landscape
  • Brian McDonough, MD, FAAFP, FAAPL
  • Chapter 15: Information Technology Usability and Interoperability
  • Smita Agarkar, MD, CPE, FAAPL
  • Chapter 16: Information Technology Security, Privacy, and Operations
  • John Rasmussen, MBA, MA, CISSP
  • Chapter 17: Data and Analytics
  • Rubayet Hossain, MD; Nicholas Gavin, MD, MBA, MS; and Robbie Freeman, DNP, RN
  • SECTION 6: HUMAN RESOURCE MANAGEMENT AND WORKFORCE DEVELOPMENT
  • Chapter 18: Workforce Recruitment
  • Timothy Craig Allen, MD, JD, FCAP, FASCP, and Amyn M. Rojiani, MD, PhD, CPE, DFAAPL
  • Chapter 19: Workforce Operations and Strategies
  • Nikhil Sood, MD, and Anthony D. Slonim, MD, DrPH, FAAPL
  • Chapter 20: Workforce Retention
  • Reka Danko, MD
  • SECTION 7: LEADERSHIP IN PATIENT SAFETY AND QUALITY IMPROVEMENT
  • Chapter 21: High-Reliability Organization, Structure, and Performance Monitoring
  • Edgar G. Chedrawy, MD, MSc, FRCSC, FACS, MHA, CPE, FAAPL, MCPDC
  • Chapter 22: Case Management and System-Based Engagement
  • Julie T. Joseph, MD, MBA, MPH, CPE
  • Chapter 23: Patient Safety, Risk Management, and Peer Review
  • Brijen J. Shah, MD, AGAF, and Anne Roberts, Esq., CPMSM, CPCS
  • Chapter 24: Quality and Quality Improvement
  • Daniel A. Handel, MD, MBA, MPH, CPE
  • SECTION 8: ORGANIZATIONAL LEADERSHIP AND COMMUNICATION SKILLS
  • Chapter 25: Leadership Structure and Support
  • Steven D. Brass, MD, MPH, MBA, FACHE, and Vijay Khatri, MBChB, MBA, FACS, FSSO, FASGO
  • Chapter 26: Leadership Techniques and Skills
  • Rex Hoffman, MD, MBA, FACHE, CPE; Rajesh Ranadive, MD; and Amy Herold, MD, MBA, MPH
  • Chapter 27: Communication
  • Michael D. Patrick, Jr, MD, FAAP
  • SECTION 9: PROFESSIONALISM AND ETHICS
  • Chapter 28: Professionalism
  • Amy Harrington, MD, CPE, FAPA, and Andrew S. Karson, MD
  • Chapter 29: Ethics
  • Mark D. Olszyk, MD, MBA, CPE, FAAPL