Effective Crisis Leadership in Healthcare: Lessons Learned from a Pandemic
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COVID-19 thrust the world into a state of crisis for which no one was adequately prepared, and the fact is that no industry was so hard-hit as healthcare. Although some providers were more equipped than others, without warning all physicians’ offices and hospitals were obligated to stay up and running through the deadly pandemic while delivering life-saving care and preventing wide-spread infection.
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Effective Crisis Leadership in Healthcare conveys hard-learned tactics, strategies, and advice to enable healthcare leaders to increase their confidence and mental preparedness prior to the next big catastrophe. This book addresses industry-wide problems revealed by COVID-19 like inadequate crisis planning, lack of financial stability, and inexperience with communication and leadership.
How does this book give you an advantage?Greeter and Reiboldt share key lessons learned from the Pandemic and arm medical practice leaders with actionable information to continue to develop their leadership skills in preparation for future crises.
Here are just some of the topics the authors discuss in detail:
Definition of Crisis
Business and Continuation Planning
Developing a Preparedness Plan
Actions to Take Before a Disaster
Communication Techniques During and After the Crisis
Qualities of Effective Leaders
Vision of the Future
Management Principles for Administrative and Physician Leaders
Minimizing the Potential Impact of a Crisis
Ongoing Monitoring
Cybersecurity and Crisis Management
Third Party Vendors
Crisis Management Planning Team
Stress & Tension
Legal Counsel’s Role in a Crisis
Post-Disaster Checklists
Organizational Learning and Social Evaluations
Learning from Our Mistakes
If you’re a healthcare provider or administrator, Effective Crisis Leadership in Healthcare will give you the benefit of COVID-19 hindsight and a roadmap to planning for any future catastrophes.
About the author
Aimee Greeter, MPH, FACHE, is a principal at SullivanCotter in Charlotte, North Carolina. Formerly she was senior vice president of Coker in Alpharetta, Georgia.
Aimee is a popular speaker and often is engaged by highly respected organizations across the nation to speak to health systems, medical groups, legal associations, and other healthcare constituents. She has authored many articles and books on topics such as hospital–physician alignment, clinician engagement, practice mergers, professional service agreements (PSAs), and executive leadership.
Max Reiboldt, CPA, is the president/CEO of Coker. He has experienced first-hand the ongoing changes of healthcare providers, which uniquely equips him to handle strategic, tactical, financial, and management issues that health systems and physicians face in today’s evolving marketplace. Max understands the nuances of the healthcare industry, especially in such a dynamic age, and the need of healthcare organizations to maintain viability in a highly competitive market.
A graduate of Harding University, he is a licensed certified public accountant in Georgia and Louisiana, and a member of the American Institute of Certified Public Accountants, Georgia Society of CPAs, Healthcare Financial Management Association, and American Society of Appraisers. He is also a member of the American College of Healthcare Executives.
Contents
- Preface
- Chapter 1: What Is a “Crisis?”
- Chapter 2: Preparation and Planning
- Chapter 3: Day-to-Day Crisis Management
- Chapter 4: Communication Techniques During and After the Crisis
- Chapter 5: Leadership in Crisis Management
- Chapter 6: Crisis Mitigation
- Chapter 7: Financial and Economic Issues
- Chapter 8: Operational Crises
- Chapter 9: Cybersecurity and Crisis Management
- Chapter 10: Personnel Considerations
- Chapter 11: Legal and Regulatory Response When a Crisis Occurs
- Chapter 12: Insurance Considerations
- Chapter 13: Post-Crisis Actions
- Chapter 14: Averting Repeated Challenges
- Chapter 15: Summary
- Appendix A: Master Checklist from the Insurance Institute for Business & Home Safety
