Changing the Way We Think About Difficult or Challenging Patients

Physicians and healthcare professionals enter their fields with the highest hopes and ideals for compassionate and efficient patient care. However, recurring challenges in patient interactions can lead to labeling some patients as “difficult” or “challenging,” causing frustration and dissatisfaction among caregivers.

Join Joan Naidorf, DO, author of the transformative book Changing How We Think about Difficult Patients, for an insightful 1-hour webinar. During this session, she will define what makes a “difficult” patient, who is a “good” patient, and reframe how we approach difficult patient-physician relationships. By the end of the session, you will gain valuable tools to enhance your emotional resilience, leading to more effective treatments and better outcomes for both patients and healthcare providers.

What You Will Gain:

• Awareness of Negative Thoughts: Understand the common stresses, responses to illness, and typical behavior types that contribute to negative thoughts toward some patients.

• Changing Thought Patterns: Learn how to adapt and alter thought patterns to foster more positive interactions with difficult patients.

• Adopting Intentional Thoughts: Discover how to intentionally think about patients and circumstances to trigger positive emotions like curiosity, empathy, and compassion.

• Benefits of Positive Emotions: Recognize how positive emotions can lead to more productive actions and better results with challenging patients.

Resources:

• Changing How We Think about Difficult Patients: A Guide for Physicians and Healthcare Professionals

• Taking Care of the Hateful Patient | NEJM