Healthcare Administration Leadership & Management Journal
Office Practice Customer Service Plan
To thrive in today's healthcare landscape, medical groups must go beyond episodic care. Key factors include market trends, chronic disease management, and patient feedback.
September/October 2024 Vol. 2, No. 5 pp. 246–249 DOI: 10.55834/halmj.9759016545
Abstract
Quint Studer revolutionized the hospital environment with his programs in customer service and excellence. Although some of Studer’s initiatives can be used in the office practice environment, overall application is not ideal. The information here should complement the Studer standards and provide best-practice components for customer service in the office practice environment.
