Healthcare Administration Leadership & Management Journal
Life’s Lessons From the Baseball Diamond
Healthcare can learn from other industries, like hospitality and baseball, to improve patient experiences, loyalty, and service quality through shared principles.
November/December 2025 Vol. 3, No. 6 pp. 323–324 DOI: 10.55834/halmj.7583177882
Abstract
Doctors and administrators often look to other businesses and professions for ideas that might be applicable to the healthcare profession. It is easy to see that elements of the hospitality industry, including hotels and restaurants, are service organizations that must give each customer/guest a positive experience to maintain their loyalty and that the satisfied customers/guests tell others and, today, post on social media about their positive experience. It is also possible that lessons can be learned from other occupations and businesses, even baseball. This article discusses the relationship between baseball and the practice of medicine and what we might learn from the legends of the diamond.
