Healthcare Administration Leadership & Management Journal
Empower your Organization with a Service-Oriented Culture
Practices that consistently deliver in the patient satisfaction department are those that consciously make service a top priority.
July/August 2023 Vol. 1, No. 3 pp. 139–140 DOI: 10.55834/halmj.6594361867
Abstract
Practices that consistently deliver in the patient satisfaction department are those that consciously make service a top priority. But even the best-run practices using the latest techniques seldom score straight “A’s” with all their patients. Physicians and managers in those best-run practices recognize the inevitability of occasional system failures—and they plan for it. A good recovery plan includes an overarching strategic policy, thorough training, and unflagging commitment.
